WHO WE ARE
Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.
MISSION & CORE VALUES
Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values to Deliver Excellence, Embrace Quality, Act with Integrity, and Celebrate Community are the essential ingredients to our success.
POSITION SUMMARY
As Lead Bartender, you are responsible for all daily bar operations of the business. The position of Lead Bartender is truly about being a dynamic team leader and setting a positive tone for the entire bar team to ensure that the business is running efficiently, profitably and delivering the highest level of hospitality. This is an hourly position that is required to meet the needs of the bar. This may include weekends and holidays.
LEAD BARTENDER TEAM MEMBER QUALITIES
- A strong and committed work ethic with an ever-present enthusiasm.
- A passion for work and knowledge of food and beverage.
- Someone who can lead an entire team and takes pride in teaching others.
- Someone who is honest and has integrity.
- Ability to multitask under pressure with a smile.
- A true team player, proactive and always going above and beyond.
- An eye for detail, cleanliness and organization.
- Someone who is humble and always willing to learn and get better.
- Someone who has the ability to make appropriate decisions in adverse situations.
- Ability to question, bring ideas to the table, and desire to make changes to be the best we can be.
THE OVERALL ROLE OF THE LEAD BARTENDER
- Support the manager in creating a healthy, productive workplace.
- Be a dynamic leader and role model of the business.
- Maintain a level of service and hospitality that proudly reflects the business.
- Maintain a positive and respectful work environment at all times.
- In conjunction with the management team, train hospitality driven team members who reflect our brand.
- Maintain a positive relationship and establish open lines of communication between BOH and FOH.
- Maintain cleanliness, safety, and organization of the bar.
- Cultivate new and existing guest relationships.
- Set the tone for the bar staff every shift for service.
- Follow all Acme management systems and policies
SPECIFIC JOB RESPONSIBILITIES AND TASKS:
Hospitality and Floor Presence:
The primary role of this position is to set the tone and foster a culture where guest satisfaction and hospitality are our number one priority. You are the ambassador of the brand and it is your job to maintain a service and hospitality standard that is a clear reflection of Acme restaurants.
TRAINING/INITIAL & ONGOING
As training is one key component to the success of our restaurant, you are responsible for delivering our culture to your entire team.
- Maintain all appropriate training materials pertaining to service, food beverage and company policies.
- Follow designated training schedules to ensure successful learning.
- Responsible for setting up new team members for success by providing proper training and ongoing development.
- Orientate, motivate, train, and educate all team members in Acme policies, procedures, and rules.
- Ensure proper transition from training to going live.
- Educate and test team members in product awareness and cultivate long-term service and food/beverage knowledge.
- Conduct quarterly service meetings with the management team to educate and motivate team members.
STATE OF THE BUSINESS
The aesthetic and overall cleanliness and condition of the business is an essential part of the guest experience.
- Responsible for cleanliness and all repair of the entire interior and exterior of the bar.
- Keep all signage up to date and accurate including special boards and exterior signage.
- Take the lead on making sure that the business is both clean and in compliance with health department standards.
- Ensure proper lighting levels interior and exterior.
STORE OPERATIONS
Our day-to-day systems are designed to make everyone’s job easier and the business more efficient.
- Validate that all daily tasks on opening and closing checklists are performed.
- Ensure daily pre shift is executed in a timely manner to update staff on special instructions, policies, 86’d items.
- Inventory, product and supply management.
- Setting and enforcing quality and safety controls.
- Ensure uniforms are clean and to standards.
- Keep all menus, chalkboards and signage up to date.
