Required Years of Experience
1 year
Job Details
Role: Support Staff
FLSA Status: Non-exempt
Hourly Scheduled Status: Full-time
Hours of Operation: 5pm-10pm
Days of Operation: Monday to Friday
Reports To: General Manager
Key Relationships: General Manager, Director of Operations, Hourly Team Members, Service Members
About Highball LTD
Highball LTD is the newest project from the team behind the iconic East Village speakeasy, PDT (Please Don’t Tell) and the recently opened Mixteca and Kees in the West Village. Highball LTD celebrates classic cocktails with a stylistic nod to the golden age of train travel. Its somewhat hidden location on the 11th floor, accessed through a freight elevator, is inspired by popular speakeasies of that same era.
The Role
Hospitality at Highball LTD is a team sport. It is essential that the entire team works closely together and is aligned on creating memorable experiences for everyone they encounter from guests, to fellow employees, to vendors, as well as the community. In this tight knit ecosystem, Support staff are responsible for running food from the kitchen to the guests table, elegantly describing all dishes, and creating hospitable guest experiences, while demonstrating a level of excellence in all technical aspects of the position. Support Staff at Highball LTD work in conjunction with Servers in order to facilitate a seamless guest experience; while Servers, and Support Staff have specific roles, everyone is responsible for the guest experience. There is no task too small for a Support Staff member if it contributes to a positive guest experience, including running drinks when able and possessing a firm grasp on spirits, wine, beer, and cocktail history knowledge. They also must have the ability to foster guest relationships with a broad array of customers, from first-time guests to long-time regulars.
Preferred Skills and Experience:
- Excellent communication skills
- Proactive approach to problem solving
- Ability to multitask effectively with a controlled heightened awareness of their surroundings
- A passion for food, wine, and service
- Running drinks when possible
- A strong sense of urgency while exuding a calm demeanor
- Ability to maintain a tidy and organized station
- A desire to learn and grow
- Have long term goals in the service industry
- A competitive spirit
- Ability to connect with new guests and maintain greatest relationships with regulars
- A strong attention to detail
- Multiple years experience working in a high-caliber restaurant
- A solid understanding of spirits, wine, and beers
Compensation Details
Compensation: Hourly ($11.50) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits
Required Skills
Teamwork
Customer Service Orientation
Adaptability
Time Management
Attention to Guest Needs
Relationship Building
Knowledge of Food and Beverage Pairings
Stress Management
Read more
Gallery
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Highball Ltd is the newest project from the team behind the iconic East Village speakeasy, PDT (Please Don’t Tell). It celebrates classic cocktails with a stylistic nod to the golden age of train travel. It takes its name from both the beloved drink as well as train signals known as highballs.
Jeff Bell is the managing partner of the award-winning PDT (Please Don’t Tell) in the East Village, and Kees and Mixteca in the West Village. With Highball Ltd he’s embracing an earlier era of luxury train travel while bringing perfectly executed cocktails to a new neighborhood, along with his partners at Apres Cru Hospitality.
The journey to Highball Ltd is just as exciting as the destination. Guests enter on 3rd Avenue through the building’s freight elevator, to reach the 11th floor. Look for the red light!
