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Service Director
Private Listing
New York, NY

Service Director

Private Listing
  

New York, NY

Private Listing

New York, NY

Full Time • Salary ($80k - $95k)
Expired: Feb 10, 2026
Sorry, this job expired on Feb 10, 2026. Below are other jobs that may be of interest to you.
Required Years of Experience

2 years

Job Details
This role is for a Michelin level restaurant.  The Service Director manages the customer service department of the business, including the staff, operations, and finances. Their responsibilities include: 
 
 
    • Customer service: Establishing and maintaining customer service standards, responding to customer inquiries, and resolving customer complaints 
       
       
    • Staff management: Hiring, training, and performing appraisals of service staff 
       
       
    • Service strategies: Developing and implementing strategies to improve service quality and meet customer needs 
       
       
    • Financial management: Reviewing budgets and expenditure plans, and managing service costs 
       
       
  • Vendor relations: Managing vendor relations and escalating issues to the appropriate parties 
     
     
  • Service level agreements: Ensuring that service level agreements (SLAs) are met 
     
     
  • Support processes: Designing support processes to improve service 
     
     
  • Customer relationships: Building and maintaining positive business relationships with customers 
     
     
  • Sales leads: Generating sales leads for the organization 
     
     
  • Promotional materials: Distributing promotional materials 
Compensation Details

Compensation: Salary ($80,000.00 - $95,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits, Equity/Stock Options, Potential Bonuses, Profit Sharing, Dining Discounts, Wellness Program, Travel Expenses

Required Skills

Customer Service

Leadership

Staff Management

Communication

Service Strategies

Problem Solving

Financial Management

Strategic Thinking

Vendor Relations

Budgeting

Service Level Agreements

Negotiation

Support Processes Design

Team Development

Customer Relationship Management

Customer Focused Mindset

Sales Lead Generation

Analytical Skills

Promotional Material Distribution

Creativity

Relationship Management

Sales Acumen

Organizational Skills

Attention to Detail

Adaptability

Read more

View Job Description

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