Front of House Manager

Original Joe’s has been a San Francisco staple since 1937 and operates three of the highest-volume independent restaurants in the country. We are building a team of hospitality-focused individuals with an unwavering commitment to teamwork and exceptional service standards.  We are seeking a Front of House Manager who respects our history while driving our future.

The Role: 

This is a full-time, salaried leadership position responsible for overseeing front-of-house operations during assigned shifts. The Front of House Manager is expected to lead, coach, and supervise team members while maintaining operational oversight of service, guest experience, and compliance with company standards. This role is classified as exempt under California law and requires primary responsibility for the management and supervision of staff.

We aren't just looking for someone to run shifts; we are looking for a leader and culture-setter. To thrive at Original Joe’s, you should bring the following to the table:

• The "Lead from the Front" Mentality: You don't just delegate;  when the rush hits, you actively supervise and support the team on the floor while maintaining primary responsibility for leadership and operational oversight. 
• A Master of Emotional Intelligence: You understand that a happy team leads to happy guests. You are a mentor who knows how to deliver constructive feedback with respect and how to celebrate wins to keep morale high.
• Uncompromising Eye for Detail: You notice the crooked frame, the slightly-too-slow water refill, and the guest who looks like they’re about to ask for the check before they even lift a finger. You maintain our standards so the guest never has to.
• The "Host" Persona: You treat the restaurant like your own home. You possess the grace to handle a 45-minute waitlist and the wit to turn a guest's complaint into a loyal following.
• Operational Ownership: You understand that "Joe’s Way" means consistency. You uphold company policies, safety standards, and service steps while ensuring compliance with applicable laws.

Key Responsibilities

• Team Development: Recruit, train, and retain a diverse FOH team, ensuring every member understands the "Joe’s" standard of service.
• Floor Management: Oversee the flow of the dining room during high-volume shifts, managing seating, pacing, and staff positioning.
• Guest Relations: Be the face of the restaurant, building relationships with regulars and ensuring every first-time guest feels like a VIP.
• Standard Protection: Ensure the physical environment and service execution consistently meet health and safety standards and brand aesthetics.

Qualifications

• Prior experience in a high-volume, full-service environment.
• Prior experience in building and leading high-performing teams
• Strong communication skills—the ability to be direct, kind, and effective all at once.

Physical and Schedule Requirements

• Standing for extended periods of time
• Lifting up to 25 lbs
• Climbing stairs 
• Working nights and weekends
• Reasonable accommodations will be provided in accordance with applicable law.

Why Join Original Joes?

At Original Joe’s, we offer more than a job; we offer a seat at a very large, very busy table. You’ll be part of a management team that values tradition and rewards hard work. Original Joe’s is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other protected classification under California or federal law.

Annual Salary Range: $80,000 – $95,000 - Final compensation will be determined based on experience and qualifications.

BENEFITS:

• Paid Vacation
• Sick Pay
• Medical insurance
• Optional group Dental and Vision insurance
• Retirement program
• Dining Benefits