Leadership: Bring to life the Mission Ceviche values. Engage and inspire the management and line staff.
● Work with the General Manager to achieve operational goals.
● Model positive leadership behaviors for the team in order to foster a great workplace.
● Actively engage and contribute to the weekly manager meeting.
● Lead with an “If you see something, say something” approach to providing feedback to all team members.
● Actively participate in service and the day-to-day operations.
Guest Engagement: Ensure the Mission Ceviche team is actively engaging with guests, before, during and after
their experience.
● Is acutely aware of the atmosphere in the restaurant and works to constantly monitor and adjust it
throughout the day.
● Must actively work the floor to deliver on our Mission Ceviche service standards; 100% table touches are
non-negotiable at every service to create hospitality legends and cultivate regulars.
● Consistently execute food, beverage, service, and hospitality that aligns with the Mission Ceviche values.
● Lead the restaurant team to deliver a great guest experience in order to build lifelong repeat guests.
Business Acumen and Compliance: Operate smarter, play offense with sales, build trust with guests and investors.
● Is aware of and takes a proactive approach to managing prime costs with an eye on the daily, weekly,
monthly, and annual projections and budgets.
● Work with the General manager on correct staffing levels, schedules, and systems that allow the
restaurant to achieve excellence in operations while taking care of the bottom line.
● Lead the daily critical line checks and supports the BOH to deliver excellent service.
● Ensures that HR practices are consistent with Mission Ceviche values and compliant with all local, state,
and federal laws.
● Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety.
● Exhibit mastery of all Mission Ceviche operational systems, including the ability to train and delegate to
direct reports.T
● Ensure that operational and training standards are consistently followed and executed.
● Lead the behavior that creates a safe and enriching workplace for all employees.
● Provide feedback and corrective action in order to hold hourly team members accountable to Mission
Ceviche values, goals, and standards.
● Exude excellence in hospitality for all employees and guests.
● Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action
plans; is a strategic thinker and multi-tasker.
● Effectively communicate in written and spoken English.
● Proactively communicate to General Manager
● Ability to adapt and lead change.
● Has strong analytical and organizational skills, as well the ability to define and effectively solve and deal
with a variety of changing situations under stress.
● Possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining
cooperation.
● Possess a passion for exceptional hospitality, food, and beverages.
● Ability to thrive in a fast-paced, entrepreneurial environment.
● Self-driven, results-oriented, and possess a solid track-record of leading high-caliber, upscale restaurants.
● Well versed in restaurant industry specific labor laws.
● Proficient in a variety of technology systems, including Microsoft Office (Word, Excel, Outlook,
PowerPoint), Payroll, POS, and COGS Systems.
● Strong communication and organizational skills are essential, as well as the ability to effectively train,
coach, evaluate, and discipline employees.
● Must be able to work flexible work schedules, including nights, weekends, and holidays.
● May be required to lift, carry, push, or pull heavy objects up to 50 lbs.
● Ability to kneel, bend, stoop, ascend or descend stairs and be on feet for extended periods of time.
Relevant Experience, Skills, Knowledge & Ability
● 3 years in a leadership position overseeing a full-service restaurant
● Bachelor’s Degree preferred.
● NYC DOH certification required.
