Bartender

Position Summary

Responsible for serving guests by assisting with food and beverage selections; ringing in and monitoring orders; preparing and serving drinks; restocking beverages; maintaining bar and dining ambiance and overall cleanliness and presentation of the space. The Bartender has a big impact on guest experience and must be focused on connecting with them and enhancing their experience by using a combination of personality and suggestive sales tactics.

Responsibilities

• Welcome and acknowledge all guests, upon entering our restaurant
• When needed escort guests to their table and assist them with seating
• Interact with guests in a friendly, positive manner; making them feel welcome and assisting them with finding the restroom, where to hang bags and coats, etc.
• Greet guests promptly and take initial beverage order immediately
• Ensure the bar service station is set up and properly stocked before and during service
• Prepare for service by setting up the bar and filling up drinking water
• Stock and organize all beverages to maintain highest level of cleanliness possible
• Prepare and serve alcoholic or/and non-alcoholic beverages in accordance with standard recipes
• Help guests in making selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes or cocktails, answer all food or cocktail preparation questions
• Ring in all orders through the POS system
• Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
• Handle guests' special dietary needs, allergies, or special requests with utmost sensitivity, following Company procedure
• Communicate with the kitchen to manage timing of food, any guest feedback, etc.
• Deal with guest complaints by finding a way to say yes; Involve the Manager on Duty as needed
• Process guest payments in timely, and accurate manner 
• Process financials on shift-by-shift basis, including submitting accurate cash sales
• Accurately report cash tips and contribute to tip pool as applicable; Record tip information on sheet, as directed by management
• Maintain expert knowledge of all menu offerings, including allergens
• Operate the dish machine and other cleaning equipment
• Wash and polish glassware
• Complete opening and closing side work checklist for shift daily
• Maintain cleanliness of the dining room throughout the shift by sweeping, cleaning etc.
• Update knowledge and skills by participating in staff training opportunities
• Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations

Essential Functions

• Able to comprehend and follow written and verbal direction
• Able to speak and understand English
• Able to understand basic math
• Able to work independently or as part of a team
• Able to lift at least 30 pounds on a regular basis
• Able to bend, stoop, stand and perform extensive walking for 8-10 hours a day
• Able to manage going up and down stairs multiple times per day
• Adaptable in fast-paced and challenging work environment
• Organized approach to projects
• Able to take and give direction
• Able to approach their work with a sense of ownership and work with a sense of urgency
• Able to work nights, weekends and holidays and variable schedule, per the needs of the business
• Able to perform essential job functions under pressure, maintain professionalism when working under stress
• Maintain polished personal presentation; grooming meets Company standards as outlined by Employee Handbook
• Strict adherence to posted schedule and clock in/out at times
• Communicate information effectively and efficiently
• Maintain general knowledge of the restaurant, location, transportation, management team, etc.onu
• Comply with Company's policies and procedures, as well as city, state and federal laws
• Adhere to all HR policies and guidelines
• Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations
• Knowledgeable in all restaurant operations
• Update knowledge and skills by participating in any further required training

Requirements

• At least 2 years as a Bartender at a high volume restaurant
• Previous experience with restaurant point-of-sale (POS) systems
• Exceptional interpersonal skills
• Understanding of hygiene and food safety rules
• Multi-tasking abilities
• Ability to remain calm and professional in a fast-paced work environment