Job Title: General Manager
Location: New York City, NY
Restaurant: OPTO
About Us:
We are a Hospitality focused restaurant located in the heart of New York City. We are seeking a dynamic and experienced General Manager to lead our team and ensure the continued success of our establishment.
Job Summary:
The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring the highest standards of quality, service, and guest satisfaction. This role requires a strong leader with exceptional communication, organizational, and financial management skills. The ideal candidate will have a proven track record of success in managing high-volume, upscale restaurants, preferably with experience in a celebrity-frequented establishment.
Responsibilities:
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Overall Operations Management:
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Manage day-to-day operations, ensuring smooth and efficient service.
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Oversee all front-of-house (FOH) and back-of-house (BOH) activities.
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Maintain a high level of quality in food, beverage, and service.
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Ensure compliance with all health, safety, and sanitation standards.
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Implement and maintain restaurant policies and procedures.
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Guest Experience:
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Cultivate a welcoming and memorable dining experience for all guests.
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Proactively address guest feedback and resolve any issues promptly and professionally.
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Maintain relationships with regular guests, including VIPs and celebrities.
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Ensure staff provides exceptional customer service and anticipates guest needs.
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Team Leadership and Management:
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Recruit, hire, train, and supervise all restaurant staff.
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Foster a positive and collaborative work environment.
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Conduct regular staff meetings and performance evaluations.
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Develop and implement training programs to enhance staff skills and knowledge.
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Motivate and inspire the team to achieve excellence in service and performance.
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Create staff schedules and manage labor costs effectively.
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Financial Management:
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Develop and manage the restaurant's budget, including revenue and expenses.
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Monitor financial performance, analyze data, and implement strategies to improve profitability.
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Control inventory, manage costs, and minimize waste.
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Oversee payroll, accounts payable, and other financial transactions.
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Prepare and present financial reports to ownership.
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Marketing and Business Development:
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Develop and implement marketing strategies to attract new customers and retain existing ones.
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Manage the restaurant's online presence, including social media and website.
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Coordinate special events, promotions, and partnerships.
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Stay current with industry trends and competitor activities.
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Network with industry professionals and build relationships with local businesses.
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Vendor Relations:
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Manage and maintain relationships with vendors.
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Negotiate contracts and pricing.
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Ensure timely and accurate delivery of supplies.
Qualifications:
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Minimum of 2-3 years of experience as a General Manager in a high-volume, upscale restaurant.
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Proven track record of success in managing a celebrity-frequented establishment is highly desirable.
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Strong knowledge of French cuisine, wine, and service standards.
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Exceptional leadership, communication, and interpersonal skills.
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Excellent organizational, time-management, and problem-solving abilities.
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Solid financial management skills, including budgeting, cost control, and P&L analysis.
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Proficiency in restaurant management software and POS systems.
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Ability to work effectively under pressure and in a fast-paced environment.
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Strong commitment to guest satisfaction and service excellence.
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Knowledge of NYC health and safety regulations.
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Flexibility to work evenings, weekends, and holidays.
Benefits:
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Competitive salary commensurate with experience.
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Performance-based bonuses.
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Paid time off and vacation.
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Dining discounts at the restaurant.
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Opportunities for professional development and growth.
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A dynamic and exciting work environment in one of NYC's most prestigious restaurants.
