Job Summary: The Server is responsible for delivering an elevated, hospitality-driven dining experience. This role requires deep menu knowledge, strong sales instincts, and polished service execution in a high-volume, high-touch Latin steakhouse environment. Servers act as ambassadors of the brand, guiding guests through premium cuts, Latin-inspired flavors, cocktails, and wines while creating memorable, personalized experiences.
Responsibilities:
-
Greet guests warmly and promptly, establishing rapport and setting the tone for the dining experience
-
Deliver polished, attentive, and anticipatory service throughout the meal
-
Guide guests confidently through the menu, highlighting steak cuts, preparation styles, sauces, sides, and Latin-inspired specialties
-
Read the table and adapt service style to guest expectations (business dining, celebrations, regulars, tourists)
-
Anticipate guest needs and resolve issues gracefully and professionally
-
Maintain expert knowledge of:
-
Steak cuts, temperatures, sourcing, and preparation methods
-
Latin culinary influences, ingredients, and regional flavors
-
Wine, spirits, cocktails (especially rum, tequila, mezcal), and pairings
-
Make thoughtful recommendations and upsell responsibly to enhance the guest experience
-
Accurately describe daily specials, limited offerings, and premium items
-
Take accurate food and beverage orders using the POS system
-
Communicate clearly with kitchen and bar to ensure proper pacing and accuracy
-
Deliver food and beverages with correct presentation and timing
-
Perform table maintenance throughout service (clearing, resetting, crumb sweeping as applicable)
-
Present checks promptly and process payments accurately
-
Work collaboratively with hosts, bartenders, food runners, and management
-
Support teammates during peak service periods
-
Follow all service standards, steps of service, and company policies
-
Maintain a professional appearance and demeanor at all times
-
Adhere to all food safety, sanitation, and health regulations
-
Follow responsible alcohol service laws and company policies
-
Complete side work and opening/closing duties as assigned
-
Maintain cleanliness and organization of assigned service stations
Must-Haves
-
Minimum 2 years of serving experience in an upscale or high-volume restaurant; steakhouse experience strongly preferred
-
Familiarity with steak cuts, wine service, and premium dining environments
-
Strong communication and interpersonal skills
-
Ability to remain calm, professional, and guest-focused under pressure
- Flexible availability, including nights, weekends, and holidays
Employment Transparency
It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the Americans with Disabilities Act and any applicable state and local laws, unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities, including essential job functions, may change at any time with or without notice, to the extent permitted by applicable law.
