Job Details
Office + Events Manager
Reports To: Director of F&B
The Office + Events Manager is pivotal in ensuring exceptional guest experiences and efficient operational management. This role encompasses the coordination of private events, office management duties and support of reservations functions. In this role you are to be detail-oriented, proactive, and dedicated to maintaining high standards across all areas of responsibility.
Key Responsibilities:
Private Events Management
● Coordinate and execute private events, ensuring alignment with guest expectations and company standards.
● Conduct follow-ups post-event to assess guest satisfaction and gather feedback for continuous improvement.
● Manage event bookings for associated services within the Mercer Hotel, including hotel in rooms events and (Sub)Mercer reservations, (Sub)Mercer Events to enhance guest experiences.
● Maintain and oversee the inventory and upkeep of event equipment, ensuring readiness and functionality.
● Generate monthly reports detailing event metrics, guest feedback, and areas for enhancement.
● Proactively reach out to potential clients to promote private event databases and expand the clientele base.
● Coordinate communication with FOH (Front of House) and BOH (Back of House) teams to ensure flawless event execution.
● Manage the preparation, organization, and distribution of BEOs (Banquet Event Orders) to all relevant teams.
● Handle event-related payments, including deposits, tracking balances and ensuring timely processing.
● Build and maintain strong relationships with repeat clientele, anticipating their needs and preferences.
● Address guest feedback or concerns professionally and promptly to ensure satisfaction.
Office Management Duties:
● Handle weekly financial operations, including deposits, cash handling, petty cash and accurate reporting.
● Manage procurement and inventory of office supplies to ensure operational efficiency.
● Maintain precise records and ensure compliance with company policies and procedures.
Reservationist Collaboration:
● Assist Reservations as needed by answering phones, assist guests in making, altering, or canceling reservations
● Act as a liaison among this department to ensure seamless communication and workflow.
● Foster a positive work environment that encourages teamwork and professional development.
Qualifications:
● 2 years of experience in sales and event management within the hospitality or restaurant industry, ideally with a proven track record of meeting or exceeding sales targets
● Experience in reservations in a highly curated restaurant environment is preferred
● Strong interpersonal, communication, and negotiation skills
● Excellent organizational skills with the ability to handle multiple projects simultaneously
● Proficient in TripleSeat, Resy, InDesign and Google suite
● Ability to work flexible hours, including evenings and weekends as needed based on client needs
Benefits:
● Medical, dental, and vision insurance
● Generous paid time off
● 401k with Employer match
● Daily meals
● Commuter benefits
Physical Demands:
The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
*The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Bond Hospitality and Mercer 1, LLC (DBA: Sartiano’s) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
