General Manager

Job Details

• Reports to: Operations Director
• Overview of TRB: Tokyo Record Bar is a restaurant and cocktail bar founded by Ariel Arce, inspired by Japan’s vinyl jewel boxes and designed around two distinct experiences in two intimate dining rooms. The lower-level Vinyl Jukebox offers a seven-course izakaya-style omakase and immersive listening experience led by Executive Chef Ignacia Valdés, while the upstairs cocktail bar features Japanese-inspired bites and a couture beverage program created by Yana Volfson.
• Position Summary: The General Manager is fully accountable for the day-to-day operations of Tokyo Record Bar, overseeing both front- and back-of-house teams. This role requires strong bar knowledge and hands-on leadership of the bar team, alongside overall restaurant oversight. The General Manager will drive exceptional guest experiences through consistent execution of brand standards, operational rigor, and financial discipline, while building a motivated, high-performing team culture. Success in this role requires thoughtful leadership, strong business acumen, and a deep commitment to hospitality. We are seeking someone with multi-unit GM experience.

• Responsibilities:
• Participate in five services weekly with one shorter service / admin day
• Lead all daily restaurant operations, ensuring seamless coordination across front and back of house
• Recruit, lead, and develop floor and bar teams through active coaching and mentorship
• Oversee bar team management, including training, scheduling, and performance, while maintaining strict standards for product quality, execution, and consistency
• Uphold the highest service and hospitality standards across all guest touchpoints
• Ensure compliance with regulatory and company policies and required daily and weekly reporting
• Assess staffing needs, build schedules, and plan for team growth and development
• Interview, hire, and onboard new team members
• Foster strong team morale, accountability, and productivity while maintaining fiscal responsibility
• Monitor operational performance and control expenses across all departments
• Support sales forecasting and track performance against revenue and profitability targets
• Drive revenue through marketing initiatives, partnerships, networking, and team incentives
• Manage budgeted revenues, cost of sales, labor, supplies, and operating cash flow
• Review monthly P&L statements and proactively address variances
• Event Management:
• Manage in full the events program, supported by consulting Events Director
• Respond to all leads within 24 business hours
• Manage TripleSeat in full
• Handle contracting with clients
• Disseminate all pertinent event information to service and culinary teams via BEO’s / existing systems
• Ensure all events are rang into POS accurately by on site teams via clear system architecture
• Concierge and liaison any special requests for all Buy Outs and Large Parties to all necessary outlets.  

• Requirements
• Multi-unit GM experience
• Minimum of five years of management experience in high-volume, fast-paced restaurant or bar environments
• Strong understanding of service standards, guest experience, and regulatory compliance, with the ability to consistently enforce expectations
• Proven experience managing budgets, labor, inventory, and operating costs
• Ability to plan staffing and schedules while balancing service excellence and financial performance
• Highly organized, with the ability to multitask and prioritize in a dynamic environment
• Exceptional attention to detail across service, operations, and team performance
• Clear, confident communicator with a collaborative leadership style
• Experience supporting marketing and sales initiatives is a plus
• Music industry experience is a plus
• Comp range is inclusive of bonuses