Host

Job Title: Host

Host responsibilities include (but are not limited to):

• Greeting and engaging guests with genuine hospitality and professionalism from arrival through departure
• Warmly escorting guests to their assigned table escorts while precisely informing guests of waiting times and respecting the order of arrival of guests
• Managing reservations and walk-ins using Resy
• Maintaining an organized waitlist and accurate wait times
• Coordinating with FOH and BOH to manage seating flow through clear and efficient communication
• Providing the team with a roll-up of reservations prior to each shift; inform management of any large parties, special reservation notes and/or VIP guests
• Assisting management in creating floor plan and table arrangement for shift
• Managing the flow of reservations within the grid to maximize efficiency while developing creative solutions for optimal seating and service
• Answering phones/email and assist with guest inquiries
• Maintaining a clean and orderly front desk with all restaurant collateral fully stocked at all times.
• Assisting with coat check or light concierge services as needed
• Proactively anticipating guest needs and responding promptly to requests or concerns with a solution-oriented approach
• Guiding guests through the menu with clear, confident knowledge of our various offerings (ie. a la carte & tasting), including ingredients and preparation of both food and beverage
• Maintaining a clean and organized section, including table settings, service stations, and guest areas
• Performing routine table and bathroom checks
  
• Regularly reporting into management on department performance including positive feedback, constructive feedback, and any issues on facilities, personnel, or product and hospitality
• Tracking guest feedback, compile reports, and assist with analytics
• Staying up to date on menu changes, supplements, and any relevant service notes provided during pre-shift meetings
• Adhering to all NYC Department of Health and company sanitation standards, including food safety and allergen protocols
• Contributing to a positive, team-driven culture and supporting your colleagues in delivering consistent, high-quality service
• Maintaining digital filing and organizational systems. Assist with social media needs
• Supporting marketing and social media efforts (e.g., posting hours/updates, replying to DMs)
• Liaising with building management, inspectors, and third-party vendors as needed

Qualified Hosts must be energetic, enthusiastic, and have a great attitude, as well as:

• At least 2 years of NYC host experience (preferably in fine dining and/or upscale causal dining setting)
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace (proficiency in Resy is preferred)
• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be able to demonstrate an extensive depth of food and beverage knowledge
• Ability to work in a clean, organized, and efficient manner
• Ability to under pressure and maintain professionalism when working under stress
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Possesses a positive, team-player mentality 

Physical Requirements:

• Ability to lift up to 25lbs if necessary
• Safely and effectively use all necessary tools and equipment
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant