Floor Manager

Role: Floor  Manager

Reports To:  General Manager

Direct Reports: Hourly Team Members, Lead Team Members, and Trainers

Key Relationships: CdC, Sous Chef, Assistant Managers, Hourly Team Members, Lead Team Members, and Trainers.

The Floor Manager is responsible for supporting the daily operations of the restaurant.  Working closely with the General Manager and Assistant General Manager, you will direct the operation ensuring the team member experience, guest experience and financial health of the business are in line with the standards, vision and goals of One White Street, and that the restaurant and its team embodies One White Street's values.  The Floor Manager actively embodies, inspires, and teaches skills that will elevate the guest experience, their teams, their restaurant and ultimately Endwell Hospitality as a whole.

Along with these responsibilities the FloorManager leads the delivery of great food, great service and the One White Street’s hospitality ethos to all guests. The FloorManager will support the strategies and daily operational deliverables in order to provide a great guest and team member experience.

In this position you are required to understand all areas of responsibility in order to effectively support the General Manager and stand as the clear succession in order to support the talent pipeline.

Leadership: 

Bring to life the One White Street Hospitality values. Engage and inspire the management and line staff. 

• Works with the General Manager to achieve operational goals.
• Models positive leadership behaviors for the team in order to foster a great workplace.
• Actively engages and contributes to the weekly manager meeting.
• Leads with an “If you see something, say something” approach to providing feedback to all team members.
• Actively participates in service and the day-to-day operations.
• Meets with assistant managers, lead team members, and trainers to ensure we are delivering a great guest experience.

Guest Engagement:
Ensure we are actively engaging with guests, before, during and after their experience. 

• Acutely aware of the atmosphere in the restaurant and working to constantly monitor and adjust it throughout the day.
• Must actively work the floor to deliver on our One White Street Hospitality service standards and 100% table touches are non-negotiable at every service.
• Must work the floor during guest hours to create hospitality legends and cultivate regulars.
• Consistent execution of food, beverage, service, and hospitality that aligns with the One White Street Hospitality values..
• Leads the restaurant team to deliver a great guest experience in order to build lifelong repeat guests.
• Directs the bar team and follows up on all daily and weekly bar checklists

Business Acumen and Compliance:
Operate smarter, play offense with sales, build trust with guests and investors.

• Is aware of and takes a proactive approach to managing prime costs with an eye on the daily, weekly, monthly and annual projections and budgets.
• Works with the General manager on correct staffing levels, schedules, and systems that allow the restaurant to achieve excellence in operations while taking care of the bottom line.
• Creates weekly schedules that deliver a great experience while remaining fiscally responsible to budgeted targets.
• Schedules hourly department interviews to ensure we are always ahead of staffing par requirements.
• Communicates targets, goals, and data to the management and chef team in order to achieve financial targets in real time.
• Leads the daily critical line checks and supports the BOH to deliver excellent service.
• Ensures that HR practices are consistent with One White Street values and compliant with all local, state and federal laws.
• Leads a best in class approach to cleanliness, safety, sanitation, and food safety.
• Exhibits mastery of all One White Street operational systems, including the ability to train and delegate to direct reports.

Employee Development: 

Identify/hire great people and develop them into great leaders.

• Creates a talent pipeline of lead FOH and BOH team members.
• Participates in the interview process of all hourly team members.
• Ensures that operational and training standards are consistently followed and executed.
• Leads the behavior that creates a safe and enriching workplace for all employees.
• Provides feedback and corrective action in order to hold hourly team members accountable to One White Street values, goals, and standards.
• Ensures new company initiatives are supported and communicated clearly to all team members.
• Leads and fosters a restaurant culture that promotes employee development and coaching on a daily basis.

Additional Skills and Responsibilities:

• Exude excellence in hospitality for all employees and guests.
• Possess excellent strategic planning skills, with an emphasis on delivering, executing and assessing action plans.
• Proactively communicates to the General Manager and Director of Operations.
• Excellent time management, organizational, strategic thinker and multi-tasker.
• Ability to adapt and lead change.  
• Analytical and organizational skills, as well the ability to define and effectively solve and deal with a variety of changing situations under stress.
• Must possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining cooperation.
• Passion for exceptional hospitality, food, and beverages.
• Ability to thrive in a fast-paced, entrepreneurial environment.  
• Self-driven, results-oriented, and possesses a solid track-record of leading high-caliber, upscale restaurants.
• Flexible work schedules, including nights and weekends
• May be required to lift, carry, push, or pull heavy objects up to 50 lbs.
• Kneel, bend, or stoop, ascend or descend stairs; be on feet for extended amounts of time

Preferred Experience:

• Bachelor’s Degree preferred.
• Opening experience
• Strong beverage knowledge
• Well versed in restaurant industry specific labor laws.
• Proficient in a variety of technology systems, including Microsoft Office (Word, Excel, Outlook, PowerPoint), Payroll, POS, and COGS Systems.
• Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees.