About the Role
We are seeking an experienced and dynamic Restaurant General Manager to lead the daily operations of a high-volume, full-service restaurant located within a luxury New York City hotel. The GM will oversee guest experience, team leadership, financial performance, and alignment with both the restaurant and hotel’s brand standards.
Key Responsibilities
Operations & Guest Experience
- Lead daily service operations, ensuring seamless execution across breakfast, lunch, dinner, and room-support F&B programs
- Maintain exceptional guest service in all outlets
- Uphold compliance with NYC and hotel brand food safety, DOH, and service guidelines
Leadership & Team Development
- Recruit, train, and mentor a high-performing FOH leadership team
- Partner closely with Executive Chef, hotel F&B leaders, and corporate teams
- Foster a positive culture rooted in excellence, hospitality, and accountability
- Manage schedules, performance reviews, training, and labor budgets
Financial & Administrative
- Oversee P&L management, budgeting, forecasting, and weekly financial reporting
- Maximize revenue opportunities including hotel partnerships, group dining, and events
- Control labor, inventory, and COGS while maintaining quality and service standards
- Manage vendor relationships, purchasing systems, and compliance records
Partnership & Collaboration
- Work cross-functionally with hotel departments (Front Office, Sales & Events, Housekeeping)
- Represent the restaurant at property leadership meetings
- Support hotel activations including VIP experiences, banquets, and special events
Qualifications
- 3–5+ years of General Manager or AGM experience in high-volume NYC restaurants, luxury hotels, or upscale dining environments
- Strong understanding of NYC dining market and DOH requirements
- Proven track record of financial accountability and team leadership
- Experience working within a branded or lifestyle hotel is highly preferred
- Excellent interpersonal, communication, and conflict-resolution skills
- Ability to thrive in a fast-paced environment with diverse personalities and guest types
