Hospitality Manager

We are now accepting resumes for the Hospitality Manager position at Oceans. This opportunity is ideal for someone who would like to join a passionate team of hospitality professionals.  Qualified team members will represent our commitment to excellence and have opportunities to establish a fulfilling career path with Toptable, a leading hospitality group based out of Vancouver, Canada.  
 

With a philosophy that the soul of the restaurant is found in its kitchen, we specialize in sustainably sourced seafood featuring sushi, raw bar and fresh whole fish in a variety of preparations.  We emphasize warmth and genuine care in guiding guests through this bounty. 

JOB SUMMARY: 
 
The Hospitality Manager will inspire, coach, lead, and manage the front-of-house team while working closely with fellow managers to support the creation and delivery of an elevated guest experience that is in harmony with the food and beverage programs. The ideal candidate should have a positive attitude and show a sincere passion for hospitality 

*****This position requires full-time evening and weekend availability******
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
(Other duties may be assigned as required) 
 
- The ability to lead with hospitality, inspire teams, and maintain exceptional service standards 
- Serve as an inspirational, committed, professional and responsible leader to the restaurant’s front-of-house team 
- Oversee the day-to-day operations of the restaurant 
- Maintain exceptional standards of professionalism and hospitality 
- Provide hands-on coaching and elevate guest engagement   
- Lead by example, inspiring staff to deliver a memorable food and beverage experience 
- Display a genuine passion to facilitate and exceed guest service expectations 
- Ensure the delivery of superior customer service through effective staff training and education 
- Actively participate in the mentorship and support of all team members 
- Develop a strong and positive rapport with staff and guests 
- Drive positive results and aligns with business goals 

 
 
 
REQUIRED EXPERIENCE AND QUALIFICATIONS: 
 
- At least two years of management experience in a fine dining setting 
- At least  five years of experience previously working as a server, bartender, or sommelier 
- Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment 
- Highly committed to a premium level of quality 
- Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty 
- Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions 
- Strong verbal and written English communication skills 
- Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks 
- Excellent wine and spirit knowledge 
- Flexibility to work evenings, weekends, and holidays as required 
- Full-time availability 
- A professionally recognized wine and/or spirits certificate is an asset