Required Years of Experience
2 years
Job Details
Who you are:
We’re looking for an intelligent, confident, organized and thoughtful individual who exemplifies USHG’s core Family Values of hospitality, excellence, entrepreneurial spirit, and integrity. The ideal candidate thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes. The ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient is in your DNA. Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential.
What you’ll do:
- Consistently support a culture of Enlightened Hospitality
- Operate within a reservations department that delivers enlightened hospitality and excellent service at all times
- Possesses and exhibits the drive to provide exceptional customer service
- Act as the reservations liaison between the guest and Maitre d’ for all full-service restaurants at USHG
- Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests to deliver Enlightened Hospitality
- Exhibit professionalism when speaking to guests and communicating information
- This position is in person only (not remote)
What we need from you:
- Experience in a front of house role in a hospitality business preferred
- Customer Service
- Conflict Resolution
- Attention to detail
- Professional, articulate, and punctual.
- Knowledge of Reservation Software (SevenRooms, Resy, OpenTable, etc.)
- Understanding of Microsoft Office (Excel, Word, Outlook, etc)
- Full-time flexible hours (able to work days, nights, weekends, holidays)
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Competitive pay: Hourly rate of $23/hour
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Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
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Time to recharge: Generous paid time off and paid parental leave to support life outside of work
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Investing in your future: A matched 401(k) plan to help you grow long-term savings
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Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
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Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
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Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
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Convenience & flexibility: Pre-tax commuter benefits for transit and parking
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Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality
- We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
- Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
- Center the salt shaker with an unwavering commitment to excellence and the values that matter most
- Write a great next chapter. The road to success is paved with mistakes well-handled
- Bring a charitable assumption and err on the side of generosity
- Leave our campsite better than we found it; always responsible for the impact of our wake
Compensation Details
Compensation: Hourly ($23.00)
Benefits & Perks: Commuter Benefits, Dental Insurance, Dining Discounts, Health Insurance, Paid Time Off, 401k, Vision Insurance, Wellness Program, Life Insurance
Required Skills
Strong Communication Skills
Ability to work in a fast paced environment
Problem Solving Skills
Relationship Building Skills
Strategic Thinking
Flexibility
Proactivity
Calmness under pressure
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Part of Union Square Hospitality Group
We're looking for people with a high HQ. That stands for hospitality quotient, and it's the signature trait that keeps our organization thriving.
If you're a person with a high HQ, it means that you get joy out of making other people feel good. We place the highest premium on attracting and nurturing people like you, because we know that everything we have achieved began with our employees—people who are not only great at their jobs, but also have great instincts for doing right by others. If that describes you, we hope you can find your place with us.
We offer a range of exciting restaurant and hospitality businesses that will challenge your abilities, expand your skills, and reward your contributions in an atmosphere that encourages championship performance and growth.
USHG offers competitive compensation, meaningful benefits, and a winning work environment designed around the philosophy of Enlightened Hospitality.
We offer medical, dental, vision, 401K, flex pay, life insurance, employee dining program, paid vacation and parental leave. USHG provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
