Membership Engagement Manager

Title: Membership Engagement Manager

Reports to: General Manager

Rate: Full time, Salary $100,000-$110,000 per year

We are seeking a full-time experienced marketing and hospitality-focused Membership Engagement Manager to drive membership satisfaction, retention and growth through exceptional engagement strategies at our private racquet clubs. The role focuses on creating a welcoming, community-oriented club culture through development and implementation of programming, communication strategies, and personalized outreach efforts that align with our values and service standards.

• Define and steward the brand voice across all channels
• Strategize and market ways for members to interact with their respective clubs through events, programming and cross-promotion with brands to bring value to members
• Partner with the Tennis Director and General Managers to develop and market internal programs and member events
• Provide weekly reporting on programming utilization to the Tennis Director and General Managers
• Manage all club Instagram accounts with high-quality and regular posts
• Send bi-weekly newsletters to members for each club highlighting upcoming programs, announcements and events
• Coordinate photographers/videographers during events to capture content with shot lists
• Use our WhatsApp community to engage members in various clinics and events
• Organize and send event invitations and manage RSVPs, track attendance, consolidate feedback post event
• Assist with member gift packaging and distribution
• Bi-weekly reporting of email performance KPIs
• Maintain consistent language and tone across all communication channels
• Maintain content, programming and member event calendar

• 5-8 years of marketing experience
• Excellent written and verbal communication skills
• Knowledge of tennis is preferred
• Basic Instagram creation skills
• Canva experience preferred
• Ability to travel to Southampton bi-weekly during the summer months
• Weekend and holiday availability as-needed
• Strong customer service, organizational, and problem-solving skills
• Reliable, responsible, and able to work independently
• Comfortable with basic technology (booking software, phone, email)
• Prior experience in marketing and communications preferred
• Ability to multitask and handle a fast-paced environment
• Must be able to lift and carry at least 50 pounds.
• Must be able to stand or sit for long extended periods of time.
• Must be comfortable with repetitive motions (such as walking, bending & standing).
• Must have full schedule availability.
• Background Check and Child Abuse Clearance is mandatory.