Floor Manager
Full-Service Restaurant | New York City
We are seeking an experienced and hospitality-driven Floor Manager to join the management team at The Golden Swan, a charming and intimate, full-service restaurant in the West Village, helmed by Chef Doug Brixton.
We are looking for thoughtful and detailed orientated manager with strong, empathetic leadership skills, a creative point of view, and a fully hands-on approach to service and management.
About the Role
The Floor Manager reports directly to the General Manager, and is responsible for overseeing front-of-house operations during service, supporting the service team, and ensuring smooth communication between the dining room, bar, host stand, and kitchen. This position is highly guest-facing and requires strong leadership, presence, empathy, and problem-solving skills.
Key Responsibilities
- Lead and oversee front-of-house service during assigned shifts from brunch to dinner
- Act as a visible presence on the floor, supporting servers, bartenders, and hosts
- Manage reservations, pacing, and seating flow in collaboration with the host team
- Ensure guest satisfaction through table touches and proactive service recovery
- Maintain service standards, cleanliness, and overall presentation of the dining room and private event spaces
- Support staff training, coaching, and performance feedback
- Communicate clearly with General Manager, culinary and bar teams to ensure seamless service
- Assist with opening, closing, and shift reports as needed
- Uphold all health, safety, and service protocols
Qualifications & Job Requirements
- Minimum 2–4 years of floor management or supervisory experience in a full-service restaurant
- Strong understanding of front-of-house operations and service standards
- Excellent communication, leadership, and interpersonal skills
- Ability to remain calm and effective in a fast-paced, high-volume environment
- Detail-oriented with a strong sense of ownership and accountability
- NYC Food Handler’s License
- Full open availability required, Monday through Sunday
- Willingness and ability to work an average of 45–50 hours per week, including evenings, weekends, late nights, and holidays as needed
- The ability to lift +50lbs
What We Offer
- The opportunity to work with a hard-working, creative team that prides itself on teamwork
- Competitive compensation, $70k - $75k, based on experience
- Opportunity to define, shape and grow a distinctive and elevated beverage program
- A supportive, professional working environment
- Room for growth within a strong management team
