Assistant General Manager

About Redwood Hospitality and Cafe Mado 

Redwood Hospitality is a hospitality group based in Brooklyn with a passion for thoughtful dining experiences and exceptional service. Known for managing prestigious establishments such as the Michelin-starred Oxalis, Place des Fêtes, Laurel Bakery, and Golden Ratio. 

Cafe Mado is one of the latest ventures from Redwood Hospitality. Nestled on Washington Avenue, Cafe Mado is an embodiment of our passion for creating spaces that serve exceptional fare and cultivate community. We are focused on elevated and genuine hospitality while creating a vibrant and lively atmosphere. 

Position Overview

We are seeking a dynamic and experienced Floor Manager to lead the team and oversee operations alongside the General Manager. This pivotal role is not just about managing day-to-day operations; it's about embodying the spirit of hospitality that Redwood is known for. The ideal candidate will be a visionary leader with a passion for excellence, an expert in multitasking and operational efficiency, and a champion for creating exceptional guest experiences.

Key Qualities for a Successful Candidate:

• Leadership Excellence: Ability to inspire, motivate, and lead a diverse team to achieve excellence in service, quality, and operational efficiency.
• Operational Savvy: Adept at managing the complexities of overseeing a lively restaurant, with a keen focus on detail, systems, and process optimization.
• Growth Mindset: Innovative thinker with a strategic approach to growth, particularly in enhancing operations and service models.
• Hospitality Passion: A genuine passion for hospitality and creating memorable experiences for guests, with an innate ability to anticipate needs and exceed expectations.

Responsibilities:

Job Responsibilities:

Daily Operational Duties

• Opening Duties, including book management, pre-service notes, updating toast, menu adjustments, printing, and updating educational materials
• Closing the restaurant, including executing cash handling procedures and reconciling time sheets and tip sheets, and end of night reporting
• Maintaining cleanliness and organization of the space
• Maintaining the restaurant ready for DOH inspection at all times
• Management of all employees
• Support management in reservations and guest reservations related duties

In-Service Leadership

• Maintaining proper flow of service (at the door, on the floor, and at the pass)
• Problem solving and preventing issues for guests
• Building long-term relationships with guests
• Decision making and troubleshooting
• Ensure completion of all sidework for Dining Team, as well as additional duties

Staff Development and Training

• Improve, revise, and execute our training in conjunction with management
• Regular check-ins with all staff to discuss learning goals, areas for support, training needs
• Executing regular check-ins and disciplinary actions with staff as required
• Maintaining educational materials for food and beverage
• Culture leadership: maintaining genuine relationships with staff while maintaning clear lines and boundaries, developing specific educational experiences to develop and grow staff

Administrative Duties

• Ensure accurate weekly and monthly inventory
• Ordering for restaurant and office supplies
• Active management of labor targets
• Weekly invoice uploading and oversight
• Maintaining our online menu and staff educational materials
• Development and implementation of systems to continue improving our service and operational efficiency
• Updating staff checklists to maintain accuracy

Care and Maintenance

• Support continued maintenance of space, including organizing deep clean tasks and scheduling additional cleaning shifts for porters
• Coordinating for simple repair needs, including plumbing, electrical, and HVAC-related issues
• Ensuring continued organization of physical location for efficient operations.

Financial Assistance:

• Assist in preparing and managing budgets, financial reports, and forecasts to ensure profitability and financial health.
• Help implement cost-control measures and financial strategies to optimize revenue and minimize expenses, ensuring the restaurant remains within labor, beverage, and food cost targets.

Guest Experience:

• Champion the delivery of exceptional guest experiences by ensuring the quality of food, beverages, ambiance, and customer service remain consistently high.
• Engage with guests to gather feedback, resolve issues, and foster customer loyalty.
• Assist in managing reservations and walk-ins, ensuring a smooth guest experience and maximizing sales.

Qualifications:

• Proven experience in a managerial or supervisory role within the hospitality industry, preferably in an elevated hospitality setting.
• Strong leadership capabilities with the ability to motivate and develop a diverse team to achieve excellence.
• Excellent organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Highly skilled in utilizing reservation management systems (such as Resy) for optimizing seating arrangements and managing the door, including both reservations and walk-ins.
• A commitment to high standards of service, quality, and operational excellence.
• Knowledge of the wine industry and trends in the hospitality industry is a plus.

If you're a forward-thinking leader with a passion for hospitality and innovation, we'd love to hear from you.