Upcoming Deli, Market & Restaurant in NW Washington DC scheduled to open Spring 2026 seeks qualified candidates for General Manager Position.
We are a neighborhood deli and market with elements of a full-service restaurant, built on craftsmanship, hospitality, and a love for high-quality, everyday food. We are not a fine-dining restaurant—our identity is a warm, casual, community-centered space with high standards and genuine, unfussy service. This role is ideal for someone who thrives in a hybrid counter-service + market environment and values building a consistent, welcoming neighborhood gathering place.
Roles & Responsibilities
Hospitality & Guest Experience
- Greet neighbors and regulars by name; cultivate a warm, grounded, approachable atmosphere.
- Ensure high standards of cleanliness, organization, and service in a casual environment.
- Oversee guest transactions at the counter and resolve issues or concerns when appropriate, always with professionalism and warmth.
- Maintain a guest-first culture that feels friendly, human, and rooted in the neighborhood.
Leadership & Team Development
- Hire, train, schedule, and mentor a small FOH team.
- Reinforce accountability while nurturing a supportive, service-minded workplace.
- Lead counter-service operations, often working in a hands-on supervisory role.
- Conduct pre-shift meetings, reinforce standards, and cultivate a team that enjoys taking care of people.
Retail Market Oversight
- Oversee daily merchandising, display organization, and cleanliness of the curated market area.
- Manage retail inventory, par levels, ordering, and vendor relationships.
- Ensure accurate pricing, labeling, and category organization in the POS.
- Maintain cohesive product storytelling through signage, layout, and staff knowledge.
Counter Service & FOH Systems
- Lead smooth, accurate counter ordering and ticket flow; support communication with the kitchen.
- Have in depth experience with Toast. Manage POS programming, menu updates, category structure, and day-to-day troubleshooting.
- Ensure consistent execution of take-out, dine-in, and online order workflows.
- Uphold service style: warm, efficient, neighborhood-forward.
Beverage Program Oversight
- Oversee a very small, intentional wine and beer program with minimal cocktail emphasis.
- Handle basic ordering, inventory, pricing, and staff training.
- Maintain balanced margins and align offerings with a casual identity.
Financial & Administrative Responsibilities
- Maintain FOH labor within budget while supporting a healthy team schedule.
- Oversee tip distribution with compliant, transparent systems.
- Conduct weekly operational check-ins, inventory counts, and basic P&L reviews with ownership.
- Maintain clear SOPs, cleanliness standards, checklists, and administrative organization.
Who Thrives in This Role
- Someone who loves casual hospitality with high standards—not fine dining.
- A leader comfortable in market-style retail and specialty food environments.
- A hands-on operator who enjoys counter service and guest interaction.
- Community-oriented and enjoys learning guests’ names and preferences.
- Organized, proactive, adaptable, and systems-minded.
- Comfortable managing a small beverage program.
Qualifications
- 2+ years of management experience in restaurants, cafés, markets, or hybrid hospitality-retail spaces.
- Experience with retail or market-style operations preferred.
- Strong communication, leadership, and conflict-resolution skills.
- POS and inventory management experience.
- ServSafe and alcohol-service (ABCA) certifications (or willingness to obtain).
- Ability to lift up to 25 lbs and stand for extended periods.
