Job Description: General Manager – Piccadilly Pub
About Us
Piccadilly Pub reimagines the neighborhood tavern as a fun, fast-casual community pub. We offer approachable, community-friendly pricing and a welcoming, no-reservations-needed experience. Our menu features house-made fish and chips, fried chicken sandwiches, Irish spice bags, and creative chip-based dishes, alongside local cider, proper pints and pours, and the debut of Piccadilly’s frozen Irish coffee.
Connected to Piccadilly Market, the Pub operates as its own concept while encouraging thoughtful crossover between food, beverage, and retail—including the option for guests to bring in wine from the Market for a small corkage fee. At our core, Piccadilly Pub is about great hospitality, strong neighborhood connection, and creating a place guests want to return to again and again.
Position Overview
The General Manager is responsible for the overall leadership, performance, and day-to-day operations of Piccadilly Pub. This role works closely with the Director of Operations and ownership to ensure strong financial results, operational excellence, and a positive workplace culture.
While there is a dedicated Market Manager, the Pub GM serves as the primary point of contact for all building-related needs, including maintenance, safety, and compliance. The GM is also expected to collaborate closely with the Market Beverage Buyer on cross-promotional initiatives that benefit both concepts.
Key ResponsibilitiesLeadership & Team Management
- Lead all Pub staff, including FOH and BOH managers, bartenders, and service staff.
- Directly oversee and manage the Bar Manager, holding them accountable for all beverage-related responsibilities.
- Recruit, train, schedule, and develop Pub team members.
- Foster a culture of accountability, hospitality, and teamwork.
- Conduct regular performance check-ins, coaching, and reviews.
- Oversee labor management, scheduling, and payroll approvals.
Pub Operations & Guest Experience
- Oversee all day-to-day Pub operations to ensure smooth service and excellent guest experiences.
- Maintain high standards for hospitality, cleanliness, and service consistency.
- Captain and run the floor as an active operational team member.
- Address guest feedback and resolve issues with professionalism and urgency.
- Ensure strong execution of food and beverage menus in collaboration with culinary leadership and the Bar Manager.
- Develop, implement, and refine systems and SOPs to streamline Pub operations.
Beverage Program Oversight
- Oversee and assist with the Bar Manager’s execution of:
- Beverage purchasing and product sourcing
- Pricing strategy and menu development
- COGS management and inventory controls
- Specials, programming, and seasonal offerings
- Ensure beverage menus, pricing, and programming align with financial goals and brand standards.
- Partner with the Bar Manager on beverage-driven events and promotions that increase traffic and revenue.
Financial & Business Management
- Work directly with the Director of Operations and ownership on budgeting, forecasting, and performance goals.
- Manage the Pub P&L with a strong focus on labor, COGS, and profitability.
- Monitor key performance metrics and adjust operations as needed.
- Support marketing initiatives, events, and promotions to drive sales.
Building, Safety & Compliance Oversight
- Serve as the main point of contact for all building-related needs, including:
- Maintenance coordination and basic handiwork oversight
- Vendor communication related to facilities
- Site safety and cleanliness standards
- Partner with the culinary management team to ensure health department compliance and food safety standards.
- Ensure all operational practices meet local, state, and federal regulations.
Cross-Concept Collaboration
- Collaborate with the Market Beverage Buyer on cross-promotional deals, shared events, and programming opportunities.
- Maintain open communication with Market leadership to ensure alignment across the building.
- Support initiatives that enhance the guest experience across both the Pub and Market while respecting operational boundaries.
Qualifications
- 4+ years of restaurant or bar management experience; General Manager experience strongly preferred.
- Strong understanding of bar-focused operations and beverage-driven revenue.
- Proven ability to lead managers and hold teams accountable.
- Experience managing labor, COGS, and P&L performance.
- Comfortable overseeing facilities, maintenance needs, and compliance requirements.
- Strong organizational, communication, and problem-solving skills.
- Hospitality-first mindset with a commitment to neighborhood-focused service.
Compensation & Benefits
- Competitive salary based on experience.
- Performance-based bonus opportunities.
- Health, dental, and vision benefits.
- Paid time off and dining discounts.
- Opportunity to grow within a community-focused hospitality group.
