Required Years of Experience
1 year
Job Details
As a Host, you will oversee the restaurant’s reservation system and serve as the first point of contact for guests. We are seeking mature, personable individuals who enjoy engaging with guests, building relationships, and thriving in a fast-paced service environment. This role offers an excellent opportunity for growth within the hospitality industry.
Essential Functions
- Taking reservations via phone, email, and in-person
- Managing Floor Plans in Open Table & Resy
- Menu printing
- Answering all phone calls
- Properly forwarding and transferring all calls to the proper extensions
- Assisting guests with directions if needed
- Proper knowledge of our location, hours of operation and menus to assist guests if they have any questions
- Knowledgeable of menus & dietary restrictions & options and specials
- Accurately and courteously taking all reservations and entering them into OpenTable & Resy
- Assigning reservations to tables to ensure all reservations are accommodated for
- Greeting all guests upon arrival in a friendly manner
- Handling Coat check for all guests
- OpenTable & Resy Reservations system management including seating guests, confirming reservations, locking floorplans for buyouts, and additional duties as needed
- Notifying server/manager/chef of any particular guest needs or requests (i.e., allergy or special occasion, VIP)
- Monitoring the tidiness of the host stand, coat check & restrooms regularly
- Thanking each guest upon departure
- Assisting in any other task as needed by management
Experience
- Customer Service
- Resy & OpenTable platforms
- Communication Skills
- Organizational Skills
- Stress Management/Composure
- Multi-task oriented
Compensation Details
Compensation: Hourly ($18.00 - $20.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service
Interpersonal Skills
Communication Skills
Problem Solving Skills
Organizational Skills
Attention to Detail
Multi Task Oriented
Time Management
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BLACKBARN, a restaurant concept that opened in September 2015, is located on 26th street overlooking Madison Square Park. Black Barn is an American restaurant serving local, artisanal food in the comfort of a Modern Barn. The restaurant is the creation of Chef John Doherty, former Executive Chef of New York’s Waldorf-Astoria and Designer Mark Zeff. Continuing along with his lifelong passion for culinary excellence, Chef Doherty has assembled a team of experts, including Chef Matteo Bergamini as his Executive Chef, to create a menu that will entertain, amaze and yet soothe the palate. Our goal is to welcome our guests with the presence of warm hospitality and an exemplary service staff.
