Company
San Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente expanded to Santa Monica in November 2024 and New York City in March 2025.
Position Purpose
The Security Agent is responsible for providing a welcoming arrival process along with ensuring the safety of all members, guests and employees in the club. This role requires a blend of customer service, security knowledge, and emergency response, with a focus on maintaining a safe and welcoming environment for both guests and staff.
Responsibilities
Guest Service & Interaction
- Welcoming members and guests in a friendly, professional manner.
- Baggage handling and transport services for guests during check-in and checkout.
- Lobby ambassador role: Maintain door presence and ensure positive arrival experience.
- Address or elevate member and guest complaints and requests promptly to ensure satisfaction.
- Promote positive guest relations and maintain courteous behavior.
Safety & Security
- Monitor surveillance cameras and investigate alarms.
- Patrol property to ensure safety and security.
- Document safety hazards, incidents, and suspicious activities.
- Coordinate with emergency services (e.g., police, fire departments) during emergencies.
- Respond to accidents or emergencies by providing first aid/CPR and coordinating with medical personnel.
- Handle intoxicated guests according to club policies.
- Maintain confidentiality of all incidents, reports, and documents.
Operational Support
- Familiarity with club operations: Activities, facilities, hours, layout, and emergency plans.
- Maintain and uphold club standards and policies, including dress code and phone-free areas, to preserve the club’s atmosphere and member experience.
- Maintain departmental equipment and ensure work areas are clean.
- Document actions and incidents in daily logs and complete paperwork.
- Follow departmental procedures for theft, lost items, noise complaints, and other investigations.
- Monitor and authorize access into the club, ensuring security standards are followed.
General Administration
- Review daily log records and stay informed about relevant information for shifts.
- Coordinate emergency situations as needed according to the department's manual.
- Handle lost or missing items according to protocol.
Preferred Qualifications and Skills
- 2 or more years of experience as a security officer / agent in a luxury environment
- Previous experience in handling high profile guests
- High attention to detail and skilled problem solver
- Previous experience in large amount of contact with guests, local law enforcement and other club / hotel associates and excellent personal presentation and interpersonal skills are a must
- Successful candidate must possess legal work authorization in the United States
- Previous Forbes 5-star training strongly desired
Physical Requirements
- Able to traverse spaces throughout the building as necessary
- Able to work standing for a minimum of 8 hours a day
- Periodical bending, kneeling, and stretching
- Able to pull, push, carry and lift at least 50 pounds
- Must be able to seize, grasp, turn and hold objects with hands
