Job Title
Hotel Restaurant Manager / Floor Manager / General Manager
Location
New York City
Position Summary
We are seeking experienced hospitality leaders to support restaurant operations within a hotel environment. These roles range from Floor Manager to General Manager, depending on experience, and are focused on delivering exceptional guest experiences, leading service teams, and maintaining high operational standards in a hotel setting.
The ideal candidate is service-driven, hands-on, and comfortable operating in a fast-paced, guest-facing environment while collaborating closely with hotel leadership.
Key Responsibilities Guest Experience & Service
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Lead daily floor and/or restaurant operations to ensure seamless, high-quality service
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Uphold and execute elevated hospitality and service standards
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Actively engage with guests, manage VIP experiences, and resolve issues in real time
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Set the tone on the floor through presence, professionalism, and attention to detail
Team Leadership & Development
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Train, coach, and develop FOH teams on service standards and expectations
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Lead pre-shift meetings and ongoing service training
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Support hiring, onboarding, scheduling, and performance management
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Foster a positive, accountable, and guest-focused culture
Operations & Collaboration
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Oversee floor coverage, pacing, and communication between FOH, BOH, and hotel teams
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Ensure compliance with health, safety, and company standards
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Partner with hotel leadership and culinary teams to align service and operations
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Step into broader operational leadership as needed based on role level
Financial & Administrative (GM-level focus)
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Support or own budgeting, labor management, and cost control
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Review operational performance and identify opportunities for improvement
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Maintain systems and processes to ensure consistency and scalability
Qualifications
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3+ years of restaurant or hotel management experience (Floor Manager, AGM, or GM)
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Strong background in hotel or hospitality-driven environments
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Proven ability to lead teams in service-focused operations
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Excellent communication, organization, and guest-relations skills
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Calm, confident leadership style with strong floor presence
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NYC experience strongly preferred
What We’re Looking For
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Leaders who are hands-on and thrive on the floor
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Strong service instincts and attention to detail
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Comfort operating in structured hotel environments
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Ability to grow into expanded responsibility over time
