General Manager

Company Overview

Jamagansett is a premium, small-batch jam brand rooted in community and craftsmanship, producing handmade, organic, fruit-forward preserves and related merchandise. Born from a passion for quality ingredients and innovative flavors, Jamagansett celebrates local agriculture, elevated culinary experiences, and meaningful customer engagement.

Position Overview

We are seeking an accomplished General Manager to lead brand integrity, commercial performance, and team leadership for a flagship packaged food store. This role combines luxury retail rigor with hospitality-led service expectations and requires a leader who can translate brand intent into daily execution.

The General Manager sets cultural standards, drives financial results, and ensures operational precision while delivering a consistently elevated guest experience.

Core Accountabilities
1. Guest Experience

• Standardize service delivery: Establish and audit service protocols to ensure consistent, elevated experiences aligned with Jamagansett standards.
• Lead VIP & sensitive interactions: Serve as the escalation point for high-value guest concerns; resolve with timeliness and brand-consistent discretion.
• Drive clienteling: Oversee CRM usage and guest segmentation; ensure personalized follow-up, outreach, and retention efforts by staff.

2. Commercial Ownership

• Drive sales performance: Monitor and analyze daily, weekly, and monthly revenue; implement corrective actions to meet or exceed sales targets.
• Manage profitability: Control labor costs through schedule optimization and productivity tracking; approve and monitor discretionary spend against budget.
• Oversee financial controls: Ensure P&L integrity through accurate daily cash handling, reconciliation, and reporting; partner with finance on forecasts and variance analyses.
• Optimize assortment & pricing: Recommend adjustments to product mix and pricing based on demand patterns and competitive insights.

3. Talent Leadership

• Oversee scheduling: Manage staffing levels and team availability to ensure adequate coverage at all times.
• Develop capabilities: Implement structured training programs on product knowledge, sales techniques, service standards, and operational procedures.
• Performance management: Set clear performance expectations; conduct regular evaluations, document outcomes, and drive performance improvement plans.
• Succession planning: Identify and mentor high-potential team members; develop pipelines for key roles.

4. Operational Execution

• Daily readiness: Ensure opening/closing procedures, inventory checks, and environment readiness are completed according to SOPs.
• Inventory accuracy: Oversee stock receipt, storage, and reconciliation; minimize shrinkage through controls and regular audits.
• Systems & technology: Ensure accurate use of POS, CRM, scheduling, and reporting systems; troubleshoot exceptions and coordinate with support partners.
• Regulatory compliance: Enforce local, state, and federal standards (e.g., safety, labor, and accessibility) and internal policy adherence.
• Facility oversight: Maintain standards for cleanliness, amenities, lighting, and spatial flow; audit and rectify deficiencies proactively.

5. Brand Representation

• Brand ambassador: Represent Jamagansett to guests, partners, and local community with professionalism and integrity at all times.
• Cross-functional alignment: Coordinate with marketing, supply chain, and corporate leadership on promotions, feedback loops, and operational initiatives.
• Market insight: Monitor competitor activity, local trends, and guest feedback; translate insights into actionable recommendations.

6. Special Projects As Needed

• Visual merchandising: Partner with corporate/visual teams to execute layout plans, seasonal resets, and display guidelines with precision.
• Event readiness: Prepare the space and team for brand activations, launches, and experiential engagements.

Required Qualifications

• GM / Leadership Experience: 5+ years of progressive management experience in luxury retail, premium consumer brands, or high-end hospitality environments, with at least 2 years in a General Manager or equivalent leadership role.
• Commercial Acumen: Demonstrated success managing P&L, driving top-line growth, and maintaining disciplined cost control.
• Luxury Service Orientation: Deep understanding of experience-led retail, clienteling, and elevated service models.
• People Leadership: Proven ability to build, inspire, and retain high-performing teams.
• Operational Discipline: Strong command of systems, standards, and compliance in a fast-paced, detail-oriented environment.
• Physical requirements: ability to stand during full shift (up to 8 hours) with frequent bending, squatting, and lifting of objects up to 30lb

Preferred Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field.
• Experience leading high-visibility or flagship retail locations.
• Comfort working with KPIs, financial reporting, and performance dashboards.

Measures of Success

• Achievement of revenue, margin, and labor targets.
• Guest loyalty, satisfaction, and repeat engagement.
• Team engagement, retention, and leadership pipeline strength.
• Consistency of brand execution and operational excellence.

Compensation and Benefits

• $80-$100k annually depending on experience
• Potential annual performance bonus tied to financial and operational KPIs
• Possible staff housing available
• Full-time exempt leadership role
• Flexible paid time off policy
• Medical, dental insurance