LEAD FLOOR MANAGER
We’re seeking a Lead Floor Manager who doesn’t just “run the shift” — you own the floor. This role is for a seasoned leader who understands that execution, presence, and standards are non-negotiable. You see problems before they happen, you develop people on purpose, and you understand that consistency is what separates average from elite.
If you need micromanagement, this is not your house.
If you thrive on responsibility, precision, and impact — keep reading.
Floor Leadership & Operations
- Lead all FOH operations during service with calm authority and sharp awareness
- Hold "Pre-Shifts" - Set the tone, pace, and standard for each shift
- Anticipate guest and team needs before they become issues
- Enforce service standards, policies, and steps of service without compromise
- Act as the primary point of escalation for guest concerns and operational issues
Team Leadership & Development
- Oversee onboarding and ongoing training for FOH team members
- Coach in real time — teach, correct, and reinforce standards on the floor
- Partner with senior leadership on performance feedback and development plans
- Help identify future leaders and assist in training them for advancement
Administrative & Operational Support
- Assist with payroll review, timekeeping accuracy, and labor accountability
- Ensure schedules are executed properly and staffing levels are optimized
- Support documentation of training, incidents, and performance notes
- Assist with inventory awareness, service readiness, and shift preparation
- MUST have Food Handlers Certificate
Culture & Accountability
- Model professionalism, discipline, and composure at all times
- Hold the line on culture — respect, teamwork, and ownership are mandatory
- Address issues directly and promptly; no avoidance, no gossip
- Be a visible, reliable leader that the team trusts and respects
What We’re Looking For
- 3+ years of restaurant floor management experience (full-service preferred)
- Proven ability to lead teams in high-volume or high-expectation environments
- Strong understanding of service flow, labor control, and team development
- Strong knowledge of the Health Dept Code and Labor Laws
- Confident communicator who can lead without ego
- Organized, dependable, and calm under pressure
- Available nights, weekends, and holidays as required by the business
This Role Is NOT For You If
- You disappear during busy service
- You confuse authority with leadership
- You wait to be told what needs to be done
- You avoid tough conversations
Why This Role Matters
This position is a keystone role in our operation. You are the bridge between leadership vision and floor execution. When you’re on, the operation hums. When you’re off, it shows. We take this role seriously — and we expect you to do the same.
