The
Senior Event Service Manager at Grandlife Hotels executes all contracted events to exceed client expectations and maintain a high level of brand standards. Their main responsibilities including event production, overseeing Banquet Staff and Housepersons, acting as onsite day of contact and maintaining a flow of information between the client and internal departments to include the Food and Beverage, Culinary, Housekeeping, Front Desk, and Events Department. This position will oversee events in both Soho Grand Hotel and Roxy Hotel. Must have previous comparable NYC luxury restaurant/hotel catering experience. Must be able to manage client expectation and team support. Administrative responsibilities include scheduling and payroll.
Responsibilities
- Ability to execute events including meetings, screenings, formal dinners, receptions, weddings
- Experience supervising and training banquet staff
- Background in luxury service venue a must
- Coordinate and assist the Director of Events and Events Sales Manager with all catered events, to include meetings, receptions, weddings, screenings, etc.
- Conduct pre-shifts with the staff going over all the events and requirements, discussing team assignments for the night with a Captain
- Facilitate walk-throughs with clients that pertain to event setup, production and details post contract and confirmation
- Manage monthly inventories for all catering items to assure team members have everything for execution, order operational supplies and equipment with prior Director’s approval and process POs as required
- Assist in hiring & training catering team members, implement service, uniform and presentations standards
- Assist with training F&B servers/managers in catering events, so they aware of the procedures for private events in the outlets
- Work with Director of Catering & Events to set/improve event presentation standards
- Monitor food and beverage quality, to ensure each event is consistent with set standards
Requirements
- Previous NYC event experience.
- Excellent management, supervisory, and customer service skills
- Experience with conference, meeting and production management
- A high level of energy and passion for service, people and quality
- Ability to work effectively under time constraints and deadlines
- Must possess computer skills, including, but not limited to, use of Microsoft
- Word, Excel, and Tripleseat a plus.
- Able to work evenings and weekends/holidays as required.
Compensation: $85-105k Base Salary + Commission
