Reservationist

Job Summary
We are seeking a reliable, detail-oriented Receptionist/Reservationist to support our restaurant’s front-of-house and administrative operations. This role serves as the primary point of contact for guests via phone and email while also helping maintain organization and order within the office. You will play a key role in managing reservations, guest inquiries, and internal communication. Training and a detailed operations manual will be provided.

Responsibilities

• Answer incoming phone calls promptly and professionally

• Respond to guest emails and messages in a timely, accurate, and courteous manner

• Manage restaurant reservations using our reservation platform, ensuring accuracy and attention to guest preferences

• Maintain organization of the office, including files, printed materials, forms, and administrative supplies

• Assist with basic administrative tasks to keep daily operations running smoothly

• Communicate clearly with management and front-of-house staff regarding large parties, special requests, and reservation changes

• Provide guests with accurate information regarding hours, menus, policies, and special events

• Maintain organized records of reservations, notes, and guest communications

• Follow established SOPs and escalation procedures outlined in the training manual

• Support overall guest experience through professionalism, clarity, and consistency

Qualifications

• Previous experience in a restaurant, hospitality, or customer service role preferred

• Strong verbal and written communication skills

• Excellent phone etiquette and professional email communication

• Highly organized with strong attention to detail

• Comfortable managing multiple tasks and inquiries simultaneously

• Familiarity with reservation systems (Resy or similar) is a plus but not required

• Reliable, punctual, and able to follow structured procedures