Floor Manager (Guest Relations Manager)
BBianco Hospitality, the team behind Santi by Chef Michael White and led by partners Bruce Bronster and Chef Michael White, with a growing portfolio of exceptional dining destinations, is seeking a driven and versatile Floor Manager (Guest Relations Manager) for Santi. This role will be responsible for running the door, closing the restaurant, and supporting the leadership team.
Duties and Responsibilities
- Collaborate with the management team and front of house team to ensure that service operations enhance the guest experience and meet high service standards
- Oversee daily floor operations, including guest flow, table assignments, and service timing to optimize efficiency and guest satisfaction.
- Handle guest inquiries and complaints promptly and professionally, ensuring any issues are resolved to the guest’s satisfaction.
- Train, mentor, and develop front-of-house staff to maintain a knowledgeable and motivated team, fostering a culture of excellence and continuous improvement.
- Maintain compliance with all health, safety, and sanitation standards and all applicable city, state, and federal regulations.
- Participate in the recruitment, selection, and onboarding of new front-of-house team members.
- Work closely with the kitchen team to ensure seamless communication between the front and back of the house, particularly during peak service periods.
- Closing the restaurant
Compensation and Benefits
- $70,000 - $80,000 annually
- Health insurance
- Pre-tax transit benefits
- Paid time off
Position Requirements:
- Minimum 2+ years working in a fine dining restaurant as a manager or in a similar role
- Restaurant Management Certification or college degree in a related field, preferred
- Experience with operations management, team management, and team development
- Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, Google Suite, POS platforms, reservation management platforms, and various business analysis programs
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
- NYC Food Protection Certificate
- Willingness to maintain a clean, healthy, and safe working environment
- Ability to coordinate multiple activities with attention to detail
Physical Demands
- Ability to be flexible with job demands and open-minded when being asked to complete tasks
- Ability to operate and use all equipment necessary to run the restaurant
- Ability to handle stress under pressure
- Ability to move or handle equipment throughout the restaurant generally weighing 50 pounds
- Ability to work varied hours/days as business dictates
- Ability to stand for up to 8-10 hours a day
BBianco Hospitality Group is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.
