FOH Team Member - Boston Seaport

Union Square Hospitality Group (USHG) has created some of New York’s most beloved restaurants, cafés, and bars, offering outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, USHG now includes an acclaimed portfolio of restaurants and an expanding collection of fast-casual concepts. 

Born in 2017 from the kitchen of Danny Meyer’s Union Square Cafe in New York City, Daily Provisions is a growing collection of all-day neighborhood cafes with restaurant roots. Daily Provisions offers a familiar, yet elevated, menu of classic dishes, including its signature crullers, all-day breakfast sandwiches with a runny yolk, and freshly brewed coffee and teas. Throughout the afternoon and evening, the restaurant serves chef-driven salads, made-to-order sandwiches, seasonal sides, and comforting dinner dishes like its famous Roast Chicken. A beloved neighborhood institution among New Yorkers, Daily Provisions has expanded to multiple locations total across New York, Jersey City, Boston, and Washington, D.C.

Who you are: 

The FOH Team Member will work in collaboration with our Leadership Team to drive service each day and inspire team members to work together and hold one another accountable. This position displays warmth and hospitality while supporting the full scope of all stations and performs all Front of House duties and responsibilities expertly and efficiently. The role could also include administrative work, opening or closing duties, or stepping in to needed roles in the restaurant as business demands.

What you’ll do:

• Consistently support a culture of Enlightened Hospitality
• Maintain efficiency and grace with a sense of urgency throughout service
• Use strong communication and listening skills to effectively deliver accurate messaging to both guests and all teammates
• Have full understanding of all menu items and how each is properly served and/or packaged with the ability to complete multiple FOH stations, roles, responsibilities, and tasks
• Acknowledge and positively engage all guests at the expediting counter while managing guest expectations
• Demonstrate an understanding of enlightened salesmanship and seek opportunities to inform guests about additional offerings (pastry, breads, rotisserie chicken, and other to-go items)
• Have a general understanding of Department of Health (DOH) food safety standards
• Carry yourself with a warm, welcoming demeanor when interacting with guests and coworkers
• Derive pleasure from providing hospitality and exhibit excellent emotional self-awareness under pressure while maintaining a warm presence

What we need from you:

• 1+ years of experience in kitchens and/or service in a restaurant
• Problem-solving and delegation skills
• Strong verbal and written communication skills, ideally in two or more languages
• Able to accommodate a flexible schedule
• Able to stand for long periods of time and lift 50 pounds

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a FOH Team Member, you’ll enjoy:

• Competitive pay: Hourly rate of $15/hour plus tips
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones 
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

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