Required Years of Experience
3 years
Job Details
Heirloom Kitchen, the flagship restaurant and OG within Good Trouble Hospitality, is seeking a Captain to join our front-of-house team. At Heirloom, our servers are called Captains—because they guide the guest experience from start to finish with confidence, warmth, and attention to detail.
As a Captain, you are the primary point of contact for your guests. You set the tone at the table, communicate closely with the kitchen and service team, and ensure every detail of the dining experience feels thoughtful and intentional.
What we’re looking for:
- A genuine passion for hospitality and a guest-first mindset
- Strong food knowledge and the ability to confidently guide guests through our menu and dining experience
- Excellent communication skills and a calm, professional presence on the floor
- Prior experience in a high-level or detail-driven restaurant environment
- A strong sense of teamwork, accountability, and pride in your work
What you’ll do:
- Lead your tables through their dining experience, from greeting to farewell
- Accurately present menu items, answer questions, and communicate clearly with the kitchen
- Maintain awareness of pacing, timing, and guest needs throughout service
- Work collaboratively with captains, support staff, and management to ensure smooth service
- Uphold Heirloom Kitchen’s standards of hospitality, professionalism, and care
Why Heirloom Kitchen:
Heirloom Kitchen is a chef-driven, BYOB restaurant focused on intentional food and genuine hospitality. We value consistency, teamwork, and people who care deeply about the guest experience. At Good Trouble Hospitality, we believe great service starts with a strong, supported team.
If you take pride in creating memorable guest experiences and thrive in a thoughtful, fast-paced environment, we’d love to hear from you.
📩 To apply: Please send your resume along with a brief note about why you’d be a great fit for the Captain role.
Compensation Details
Compensation: Hourly ($40.00 - $65.00)
Benefits & Perks: Dining Discounts
Required Skills
Ability to Guide Guests Through Menu
Attention to Detail
Ability to Maintain Awareness of Pacing and Timing
Capability to Answer Questions Clearly
Collaboration With Support Staff and Management
Commitment to Upholding Standards of Hospitality
Adaptability in a Fast Paced Environment
Problem Solving Skills
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New American
Upscale Casual, Fine Dining
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Heirloom Kitchen is an evolving culinary center. We are a New American, seasonally driven Restaurant (offering dinner service in an open kitchen), a recreational cooking school, and a retail boutique with a carefully curated selection of kitchen wares and table-top. Led by Founder and Director of Operations Neilly Robinson and Executive Chef-Partner David Viana (2018 James Beard Award Semifinalist, Best Chef: Mid-Atlantic and Top Chef:Kentucky, Season 16 contestant), Heirloom is committed to sourcing the finest quality ingredients and creating both elevated and interactive dining experiences.
We are a farm-to-table restaurant offering “New American Cuisine.” Our dishes are ever changing—every week or so a new dish, or two or three, is put on the menu. We base our menus on what’s locally available, in season, and what the chefs are currently inspired by. We take pride in making everything from scratch in house—from the bread to the pasta, even down to the mustards, herb oils, and garlic powders. Chef David has a love and nostalgia for the classics and shines when putting his twist on familiar dishes.
Whether it be learning how to make pasta from scratch, picking up an unusual gift for a loved one, enjoying a hands on cooking class, or a one of a kind dinner experience, Heirloom Kitchen offers a culinary center for all the foodies out there.
