Host/Hostess

JOB SUMMARY:  The Restaurant Host/Hostess provides friendly, excellent service to all customers who come to the casino’s restaurant and ensure customers are escorted to their seats.

ESSENTIAL JOB FUNCTIONS: 

• Handles all aspects of the food operation during assigned shift. 

• Ensures Front Service staff behavior and appearance are in compliance with established policy. 

• Ensures that customer’s problems/complaints are handled in an effective, courteous manner. 

• Directly oversees staff on assigned shift. 

• Schedules lunch breaks and maintains employee break records. 

• Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same. 

• Conducts assigned duties according to procedures.

• Greets guests quickly and courteously. 

• Seat Guest promptly and with a smile

• Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)

• Be aware of table status and control seating times

• Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)

• Knows how to ring up all transactions and all tenders. 

• Assists the Service Attendants/Counter Attendants/Culinary areas when needed.   

• Handles and solves any concerns and questions from customers. 

• Keeps all guest areas clean and neat.  Complies with all appearance standards.

• Enters guests’ merchandise in register, takes money from customer and accurately gives back change.

• Responsible for accurate control of cash drawer. 

• Operates cash register and properly settles merchandise purchase

• Itemizes totals and presents guests with the price for payment

• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. 

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.