Assistant General Manager

Quince is a Three Michelin Star and Michelin Green Star restaurant serving California contemporary cuisine grounded by Italian culinary principles and Chef Michael Tusk’s lifelong respect for seasonality, terroir and artisanal producers, highlighting produce from the restaurant’s farm in West Marin. The restaurant’s daily menus are fiercely seasonal, with the ingredients informing and inspiring all creations from the culinary team

WHAT WE OFFER YOU:

• Consistent scheduling with 2 days off in a row
• Competitive compensation
• 100% paid Medical, Dental, and Vision, 401K with up to 4% match
• Wine and restaurant dining discounts
• Tax deferred commuter benefits for parking or public transportation
• Sponsorship of continuing education classes in food and beverage after 1 year of employment

We are dedicated to setting new restaurant standards in hospitality, cuisine, and the employment experience. Our goal is to collaborate with talented professionals and offer opportunities to learn and grow. 

WHO YOU ARE:

The Assistant General Manager works in conjunction with the General Manager to oversee and direct the day to day service and administrative operations. This role has a strong focus on hospitality, product education and staff development and mentorship. The AGM is the relied upon individual  in the absence of the General Manager, to direct and support staff training, guest relations, product knowledge and standards of service.

Key Responsibilities include:

As part of the management team work collaboratively to achieve company objectives in sales, service and quality standards, appearance, sanitation and cleanliness of the facility, through employee training and creating a positive, productive working environment.

Ensure that all guests are receiving the highest level of service and hospitality from all culinary and front of the house staff. Fill in where needed to ensure guest experience is never compromised as a result of operational challenges. 

Manage the Quince Guest Relations and Concierge Department in the following areas; direct communications about reservation policies, cancellations and reservation procedures, track and strategize to meet cover count targets, optimize the reservation book for hospitality opportunities and revenue and oversee the reservation software and guest database.

Schedule front of the house staff as required by anticipated business volumes while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Modify staffing levels based upon increases or decreases in sales activity and enforce all applicable labor compliance requirements, such as meal breaks and rest periods.

Assist in front of the house hiring, on-boarding procedures, training, supervising and progressive coaching and counseling in coordination with General Manager and Human Resources Manager. Provide and demonstrate mentorship to foster professional development for all hourly employees

Develop and schedule educational programing to foster professional development on topical issues, as it relates to hospitality, food, beverage and the QPA Culture at large.

Compensation commensurate with experience. The position has growth potential and the ability to explore a number of career opportunities.

POSITION REQUIREMENTS, KNOWLEDGE, AND ABILITIES

• Must be financially accountable and understand how to run a sustainable and ethical small business
• At least 2-3 years’ experience as a successful restaurant manager
• Must have Michelin experience
• Strong communication skills and advanced computer and POS literacy
• Extensive experience training staff
• Ability to comply with company’s health and safety standards
• Food Handler's Certification
• Responsible Beverage Server Certification

About us:

Situated in San Francisco’s historic Jackson Square, Lindsay and Chef Michael Tusk own and operate Quince & Co Hospitality; a collection of unique restaurant concepts ranging from a Three Starred Michelin flagship to more casual, volume-based concepts, all unified in a commitment to exemplary hospitality, creativity, and a desire to innovate and continually reinvent. Quince & Co is a values-driven company committed to creating rewarding experiences for all team members with growth opportunities for advancement