Job Title: Shift Lead
Location: New York, NY
Pay: $21–$25/hr (based on experience) + tips
Type: Full-Time / Hourly
Overview
We’re hiring a Shift Lead to oversee front-of-house service during assigned shifts in a fast-paced NYC quick service restaurant. This is a hands-on leadership role focused on hospitality, team support, and operational excellence.
Responsibilities
- Lead front-of-house service during assigned shifts
- Execute opening, service, and closing procedures
- Support and coach service team members
- Communicate clearly with kitchen leadership
- Deliver excellent guest service and resolve issues in real time
- Maintain NYC DOH, food safety, and sanitation standards
- Follow NYC/NYS labor and timekeeping laws
- Oversee POS, cash handling, and service flow
Qualifications
- 1–3 years of supervisory or leadership experience in restaurants (Quick Service or Fast Casual preferred)
- Weekend availability required
- Basic Experience Kitchen Require
- Strong communication and leadership skills
- Ability to work in a fast-paced, high-volume environment
- NYC Food Protection Certificate required or must be obtained within 30 days of hire
- Spanish-speaking is a plus
Equal Employment Opportunity
We are an Equal Opportunity Employer and do not discriminate based on any characteristic protected under NYC, NYS, or federal law.
Título del Puesto: Shift Lead
Ubicación: Nueva York, NY
Pago: $21–$25 por hora + tips
Tipo: Tiempo Completo
Descripción
Buscamos un(a) Shift Lead para supervisar el área de servicio durante su turno en un restaurante de servicio rápido en NYC. Este es un puesto práctico enfocado en liderazgo, hospitalidad y cumplimiento de normas.
Responsabilidades
- Supervisar el servicio durante su turno
- Realizar apertura, servicio y cierre correctamente
- Apoyar y guiar al equipo
- Mantener comunicación con cocina
- Brindar excelente servicio al cliente
- Cumplir con normas del Departamento de Salud (DOH) de NYC
- Seguir las leyes laborales de NYC y NYS
Requisitos
- 1–3 años de experiencia en liderazgo o supervisión en restaurantes (se prefiere experiencia en Quick Service o Fast Casual)
- Disponibilidad para trabajar fines de semana (requisito)
- Capacidad para trabajar en un ambiente de ritmo rápido
- Certificado de Protección de Alimentos de NYC requerido o debe obtenerse dentro de los primeros 30 días
- Hablar español es una ventaja
