Overview
Kappo Masa is seeking a dedicated and experienced Floor Manager to join our dynamic team on the Upper East Side! The ideal candidate will play a crucial role in ensuring smooth operations within our establishment, as well as adhering to Federal and State Laws. This position requires strong leadership skills and a commitment to delivering exceptional customer service. The Floor Manager will oversee staff, manage daily operations, comply with Company policies and labor laws, and ensure that guests have a positive dining experience.
Primary Responsibilities Include, but not Limited to:
Supervising Staff:
· Manage employees, ensuring that the correct standards and methods of service are maintained.
· Be able to recognize where help is needed and aid staff on the floor during service.
· Partakes in the interviewing and candidate selection process.
· Assigning tasks and responsibilities to employees according to their skills and position.
· Providing clear instructions and guidance on completing assigned tasks.
· Monitoring the performance and productivity of employees.
· Conducting regular check-ins and team meetings to understand employee’s concerns.
· Providing regular feedback to help employees perform their duties efficiently.
· Helping employees develop additional skills and knowledge through staff development and training sessions.
Monitoring Operations:
· Regularly Inspecting work areas to identify areas for improvement.
· Ensuring proper resource allocation, such as personnel, equipment, and materials.
· Identifying and addressing operational inefficiencies, such as inefficient workflows or quality control issues.
· Ensure that all agreed standards of service are supervised and adhered to.
· Ensure the Company is always compliant with Department of Health standards.
· Follow all Company performance standards and implement Company protocols and policies throughout the operations.
· Monitoring restaurant inventory and communicating any items the restaurant requires.
· Implementing preventive and corrective measures to ensure minimal downtime or delays.
· Communicate all operational concerns and suggestions to the Director of Operations.
Customer Service/Guest Experience:
· Know, understand, and implement all aspects of the Company’s steps of service.
· Provide friendly, courteous, and professional service.
· Demonstrates a high standard of personal appearance and ensures good personal hygiene.
· Listening to customer concerns and resolving issues promptly.
· Escalating complex or unresolved complaints to the relevant departments.
· Following up with customers to collect feedback and ensure they have no additional issues.
· Documenting customer feedback for future reference.
Training Employees:
· Assist newly hired employees with the onboarding process when needed.
· Provide monitored job-specific training and guidance.
· Communicate performance expectations, goals, and key performance indicators to all employees.
· Fairly measure all new employees’ progress and document performance to review during probational period.
· Follow training guidelines and enforce Company protocols for all new hires.
· Provide coaching, additional training, and reviews/assessment to all employees that require it.
Knowledge, Skills and Abilities Required:
· 5+ years of fine dining management experience.
· Food Handler’s License (Required).
· Strong leadership and people skills.
· Knowledge of New York Department of Health standards and protocols.
· Familiar with NY State and Federal Labor Standards/Laws.
· Computer Skills (Microsoft Office 365, Spreadsheets, and POS Software).
· Analytical skills - the ability to compare, contrast and quality check work.
· Strong written and verbal communication skills.
· Familiar with hospitality industry’s best practices.
· Language Skills – Fluency in English is necessary to perform the job.
