After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
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The Waldorf Astoria New York
Classification: Full-Time
Shift: Various – must be available weekdays, weekends, holidays, and overnights, especially at this time.
Pay Rate: The pay rate for this role is $32.6032- $43.4709 and is based on applicable and specialized experience and location.
Union Position: This position is part of the Local 6 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.
What will I be doing?
As a Lead Steward, you will play a key role in supporting our Food and Beverage operations, ensuring all areas are impeccably prepared and maintained for both restaurant and event services. Your primary responsibility will be guiding the team to uphold the highest standards of cleanliness and efficiency in the back-of-house areas. By overseeing the preparation and organization of food and service equipment, you will help set up the Banquet and Restaurant teams for success, allowing them to deliver outstanding service in line with our pursuit of Forbes 5-Star excellence. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Lead, support, and guide stewarding team ensuring the timely and efficient transportation and cleaning of cooking utensils, service ware, and equipment used for restaurant and banquet service.
- Oversee the cleaning and maintenance of work areas and physical surroundings, ensuring that all spaces, including kitchen, storage, and service areas, are kept organized, sanitary, and in compliance with safety regulations.
- Maintain proper inventory levels for the food and beverage departments, ensuring all required items and supplies are readily available and in excellent condition to support both restaurant and banquet functions.
- Ensure the timely delivery of food and equipment to all functions as specified in Banquet Event Orders (BEOs), guaranteeing smooth operations for all events, large or small.
- Schedule and assign daily tasks for the stewarding team, ensuring all team members are informed, trained, and fully prepared for their responsibilities.
- Provide ongoing training and development for all stewarding team members, ensuring they are equipped to meet the highest standards of cleanliness, service, and safety.
- Monitor and evaluate team member performance, offering feedback and coaching to foster continuous improvement and maintain high levels of performance.
- Collaborate with culinary and front-of-house teams to ensure the smooth execution of all events, from setup through to breakdown, maintaining a seamless operation at all times.
- Ensure all equipment is in proper working order, conducting routine checks and coordinating necessary repairs or replacements to avoid operational disruptions
Qualifications - Internal
What are we looking for?
We are looking for a Lead Steward who is dedicated to maintaining the highest standards of cleanliness and organization, playing a crucial role in supporting the Food and Beverage team in their mission to deliver exceptional service. The ideal candidate will have a keen eye for detail, the ability to read and interpret Banquet Event Orders (BEOs), and a passion for hard work. You will ensure that all aspects of back-of-house operations run seamlessly, setting up the team for success and supporting our pursuit of Forbes 5-Star recognition. A genuine commitment to excellence and a desire to contribute to an unforgettable guest experience is essential.
The ideal candidate will possess the following qualifications:
- Fluency in reading, writing, and speaking English is essential to interpret BEOs, communicate effectively with the team, and ensure clear understanding of event requirements and operational needs.
- Must possess a valid Food Handler Card prior to being offered the position.
- A strong work ethic with a dedication to hard work, consistently ensuring that all tasks are performed to perfection and contribute to flawless service for our guests.
- Previous experience in stewarding or similar back-of-house roles, with a deep understanding of the standards of cleanliness, organization, and efficiency required to support luxury hotel operations.
- Exceptional attention to detail in maintaining cleanliness, inventory, and the organization of all back-of-house areas, ensuring the team is fully prepared for any service or event.
- A proactive attitude, able to anticipate operational needs, solve problems swiftly, and adjust to changing circumstances in a fast-paced environment.
- Excellent communication skills, with the ability to clearly and effectively convey information to team members and collaborate with other departments to ensure smooth operations.
- Commitment to upholding luxury service standards, with a passion for supporting a seamless, flawless guest experience through attention to every detail behind the scenes.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In creating remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
