Front of House Manager

The Front of the House Manager is responsible for overseeing all guest-facing operations to ensure exceptional service, smooth daily execution, and a positive, professional work environment. This role leads FOH staff, enforces company policies, and serves as the bridge between ownership, management, and service teams.

Key Responsibilities Guest Experience & Service Excellence

• Ensure every guest receives prompt, friendly, and professional service

• Actively manage the floor during service, especially during peak hours

• Handle guest concerns, complaints, and special requests with urgency and care

• Maintain consistent service standards across all shifts

• Monitor food presentation, timing, and accuracy before delivery to guests

Staff Leadership & Supervision

• Lead, coach, and support servers, hosts, bartenders, runners, bussers, and helpers

• Enforce company policies, dress code, and service standards

• Address performance issues promptly and professionally

• Provide on-the-spot training and corrective guidance when needed

• Create a respectful, team-oriented, and non-toxic work environment

• Ensure staff follows authority and chain of command

Scheduling & Labor Management

• Assist with staff scheduling to meet business needs and control labor costs

• Ensure proper coverage for all shifts

• Manage call-outs, shift swaps, and attendance issues according to company policy

• Monitor clock-in/clock-out compliance

Operational Oversight

• Conduct pre-shift meetings and assign side work

• Ensure FOH opening and closing duties are completed properly

• Monitor cleanliness of dining room, restrooms, service stations, and bar areas

• Ensure all FOH stations are stocked, organized, and ready for service

• Coordinate with BOH to ensure smooth food flow and communication

Cash Handling & Reporting

• Oversee register procedures, cash handling, and end-of-shift cashouts

• Ensure accurate tip reporting and adherence to tip-pooling policies (if applicable)

• Report discrepancies, incidents, or irregularities to upper management

Training & Development

• Train new hires on service standards, menus, POS systems, and company policies

• Ensure staff knowledge of food, drinks, allergens, and upselling standards

• Assist in performance evaluations, probation reviews, and disciplinary documentation

Compliance & Policy Enforcement

• Enforce company rules, HR policies, and safety standards

• Ensure compliance with local labor laws and health regulations

• Document incidents, warnings, suspensions, and escalations accurately