Job Summary:
Chicago Waffles is seeking an experienced and highly organized Floor Manager to oversee daily front-of-house operations and ensure exceptional guest experiences. The Floor Manager plays a key leadership role on the floor by supervising staff, maintaining service standards, resolving guest concerns, and ensuring smooth coordination between front-of-house and back-of-house teams. The ideal candidate is calm under pressure, detail-oriented, and committed to operational excellence and team accountability.
Key Responsibilities: Floor & Guest Management:
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Oversee day-to-day front-of-house operations during assigned shifts.
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Ensure guests are greeted promptly and receive excellent service throughout their visit.
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Address and resolve guest concerns or complaints professionally and efficiently.
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Monitor service flow to maintain speed, quality, and consistency.
Staff Supervision:
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Supervise servers, food runners, hosts, and support staff during service.
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Assign sections, manage breaks, and adjust staffing based on business volume.
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Ensure staff adherence to Chicago Waffles service standards and policies.
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Provide real-time coaching, feedback, and corrective guidance as needed.
Service Standards & Quality Control:
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Ensure proper food presentation, accuracy, and timely delivery.
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Monitor table maintenance, cleanliness, and overall dining room appearance.
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Enforce uniform, hygiene, and professional conduct standards.
POS & Cash Handling:
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Assist with POS issues, voids, comps, and discounts in accordance with company policy.
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Oversee accurate order entry and payment processing.
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Ensure proper cash handling procedures are followed.
Communication & Coordination:
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Act as a liaison between front-of-house and kitchen teams.
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Communicate effectively with expeditors and cooks to manage pacing and priorities.
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Relay operational updates and shift expectations clearly to staff.
Opening & Closing Duties:
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Perform or oversee all opening and closing procedures.
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Ensure checklists are completed accurately and thoroughly.
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Secure the restaurant, verify cleanliness, and confirm readiness for the next shift.
Problem Resolution:
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Handle staffing issues, service delays, and unexpected challenges calmly.
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Make quick, informed decisions to maintain smooth operations.
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Escalate issues to upper management when necessary.
Qualifications: Essential:
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Previous experience in a supervisory or management role in a breakfast, brunch, or high-volume daytime restaurant.
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Strong leadership, communication, and interpersonal skills.
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Excellent customer service and problem-solving abilities.
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Ability to multitask and manage a fast-paced environment.
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Punctual, dependable, and professional.
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Knowledge of POS systems and front-of-house operations.
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Ability to work flexible schedules, including weekends and holidays.
Desirable:
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High School diploma or equivalent.
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Basset Certification.
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Food Handler Certification.
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Hands-on experience in a breakfast or brunch-focused restaurant.
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Bilingual (Spanish preferred but not required).
Physical Requirements:
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Capable of enduring various physical movements throughout the work areas.
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Stand and/or walk continuously during the shift.
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Lift, carry, push, or pull items weighing up to 50 lbs.
Essential Job Functions:
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Adherence to all Chicago Waffles policies and service procedures.
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Maintain complete knowledge of all menus, promotions, and restaurant operations.
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Ensure consistent execution of service standards across all shifts.
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Uphold cleanliness, organization, and safety in all front-of-house areas.
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Perform all required opening and closing duties as assigned.
Secondary Job Functions:
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Assist other restaurant employees as needed.
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Participate in management meetings, training sessions, and menu tastings.
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Support onboarding and training of new front-of-house employees.
How to Apply:
Please submit your resume, references, and a brief cover letter outlining your relevant experience to [email protected] or send a text message to (773) 441-3700 (DO NOT CALL).
Please mention the position you are applying for.
Incomplete applications will not be accepted.
