Required Years of Experience
1 year
Job Details
The Maître d’ is the first point of contact for guests and plays a key role in delivering an exceptional dining experience. This position oversees reservations, guest flow, and front-of-house hospitality while supporting management with guest services and private event coordination. Strong communication skills and experience with OpenTable are essential.
Key Responsibilities Guest Experience & Hospitality-
Welcome and seat guests warmly and professionally
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Manage guest flow to ensure smooth service and optimal table utilization
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Address guest inquiries, requests, and concerns promptly and courteously
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Support managers in resolving guest service issues and enhancing overall guest satisfaction
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Oversee and manage the restaurant’s reservation email inbox
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Maintain accurate, up-to-date reservations using OpenTable
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Monitor reservation pacing, table assignments, and special guest notes
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Ensure seamless integration of reservations with private events and special bookings
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Coordinate closely with management and service staff regarding reservation changes and VIP guests
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Assist with managing reservations related to private events and buyouts
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Ensure clear communication between events, reservations, and floor operations
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Help maintain accurate guest counts and seating plans for events
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Regularly review online guest feedback and reviews
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Flag trends, concerns, and notable guest comments for management
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Support management in maintaining a positive online reputation through awareness and follow-up
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Communicate effectively with hosts, servers, managers, and kitchen staff
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Support managers with daily guest service operations
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Uphold restaurant standards for professionalism, appearance, and hospitality
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Prior experience as a Maître d’, Host Manager, or similar front-of-house role
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Required: Experience using OpenTable for reservations and guest management
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Strong organizational and multitasking skills
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Excellent communication and interpersonal skills
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Ability to remain calm and professional in a fast-paced environment
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Attention to detail and commitment to high service standards
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Experience with private events or large-scale reservations
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Familiarity with reviewing and interpreting online guest feedback
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Leadership experience in a front-of-house setting
Compensation Details
Compensation: Hourly ($25.00 - $30.00)
Benefits & Perks: Health Insurance, Dental Insurance, Potential Bonuses, Health and Dental are Paid out at 80% of Kaiser and VSP
Required Skills
Customer Service Orientation
Problem Solving Skills
Team Collaboration
Time Management
Adaptability in Fast Paced Environments
Conflict Resolution
Attention to Guest Experience
Event Coordination Skills
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American, Californian, Italian
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1 Employee RecommendationSee Details
Nestled in the heart of San Francisco's vibrant North Beach district, Park Tavern on Washington Square is a modern take on the classic tavern, where the rustic charm of Californian and Italian cuisine meets the lively energy of a beloved neighborhood hangout. Whether you're stopping by for a casual weekday meal, a lively happy hour with friends, or a special celebration, Park Tavern offers a welcoming escape from the everyday hustle.
Our menu, crafted by the renowned Chef Jonathan Waxman—famous for New York's Barbuto—celebrates the best of California's seasonal bounty with a touch of rustic Italian flair. Each dish reflects our commitment to fresh, locally sourced ingredients, brought to life with a vibrant, refined rustic style.
The atmosphere at Park Tavern is warm and inviting, with a fresh and modern interior design that feels both cozy and dynamic. The open kitchen invites you to witness the culinary magic, while our large bar and expansive patio provide the perfect backdrop for any occasion, from casual get-togethers to grand celebrations. Park Tavern is more than just a restaurant—it's a place where hospitality and familiarity are at the heart of everything we do. Our space is designed to feel like a second home, where you're always greeted with a smile and treated like family.
With a focus on private events, Park Tavern on Washington Square is also the perfect venue for your next gathering. Whether you're planning an intimate dinner or a large celebration, our dedicated team will ensure your event is memorable and seamless.
