Job Title: General Manager
Reports To: Director of Operations
Department: Operations
Company Overview
4 Star Restaurant Group is a Chicago-based hospitality company operating full-service, from-scratch restaurants including The Smoke Daddy (Wicker and Wrigley), The Perch, Remington’s, Crosby’s Kitchen, Ella Elli, Frasca, and Tuco & Blondie. People are our focus, and guests are our priority. Our #1 goal is to provide an exceptional dining experience at a reasonable price. We are committed to genuine hospitality, exceptional food, and fostering an extraordinary work environment while upholding our core values every shift.
Position Summary
Our General Managers (GMs) play a vital role in driving excellence across quality, cleanliness, financial performance, culture, and hospitality. Energetic and expert hospitality leaders, GMs oversee all front-of-house and kitchen operations at their assigned restaurant. Working closely with their management teams, they set the tone for professionalism, teamwork, empowerment, and excellence.
Leadership & Team Development
- Live and promote 4 Star’s core values: Professionalism, Positive Attitude, Guest First, Quality/Excellence, Teamwork, and Integrity.
- Partner with the Training Manager and Director of Training to evaluate hiring needs and support hourly training programs.
- Develop ongoing education plans tailored to each location.
- Coach and develop Restaurant Managers and management teams through regular feedback and evaluations.
- Facilitate weekly manager meetings covering metrics, operational opportunities, and company initiatives.
- Maintain clear, direct communication with all departments and ensure operational updates reach every level.
- Collaborate with the Director of Operations on strategic operational improvements.
- Lead by example, always putting people and guests first.
Financial & Operational Oversight
- Work closely with the Director of Operations to develop sales growth strategies.
- Drive cost control through budgeting, forecasting, and inventory management.
- Oversee food and beverage costs, repair and maintenance budgets, and operational efficiencies.
- Conduct quarterly building audits with the Director of Operations, implementing corrective action plans.
- Ensure strict adherence to all 4 Star operational systems—no unauthorized modifications.
- Manage compliance with all relevant health, safety, and labor laws.
- Demonstrate proactive follow-up on financial targets and operational metrics.
Guest Experience
- Maintain strong floor presence as an active coach, observing, engaging, and supporting team members.
- Ensure guest satisfaction through direct interaction and timely resolution of concerns.
- Support kitchen and bar teams to meet target ticket times and service standards.
- Share guest feedback with the team to drive continuous improvement.
Qualifications
- 4+ years General Manager experience or equivalent leadership in fast-paced, full-service restaurants.
- Extensive Assistant General Manager experience preferred.
- Expertise in P&L management and financial oversight.
- Effective verbal and written communication skills.
- Proficient with restaurant technology and reporting tools.
- Passionate about hospitality, team development, and results-driven leadership.
- Availability for evenings, weekends, and holidays as required.
Physical Requirements & Work Environment
- Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout shifts.
- Comfortable working in loud, variable indoor/outdoor environments with potential allergen exposure.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Disclaimer
This job description is intended to outline the general nature of the work performed. It is not exhaustive, and 4 Star Restaurant Group reserves the right to modify job duties or descriptions at any time, with or without notice.
Equal Opportunity Employer
4 Star Restaurant Group is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
