Double Knot NYC brings the Schulson Collective’s award-winning concept to the heart of Manhattan. This bi-level Japanese restaurant and cocktail lounge offers a dynamic balance: a vibrant upstairs bar with elevated cocktails and a hidden izakaya below serving sushi, robatayaki, and small plates. The New York City location has quickly become a standout destination for Japanese inspired cuisine and nightlife, blending modern energy with elevated hospitality. Joining the Double Knot team means contributing to a flagship concept at the epicenter of global dining culture.
Key Responsibilities:
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Guest Interaction:
- Greet guests promptly and courteously upon arrival.
- Answer questions about menu items, ingredients, and dietary restrictions.
- Make recommendations based on guests' preferences.
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Order Taking:
- Accurately take food and drink orders using Toast POS system.
- Communicate special requests and dietary restrictions to the kitchen and bar staff.
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Service Delivery:
- Serve food and beverages to guests in a timely and courteous manner.
- Check on guests throughout their meal to ensure satisfaction and upsell additional items when appropriate
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Team Collaboration:
- Assist other servers and staff during busy periods.
- Participate in team meetings and training sessions.
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Compliance and Safety:
- Adhere to all restaurant policies, procedures, and health and safety regulations.
- Follow proper food handling and sanitation procedures.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a restaurant setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Knowledge of POS systems, preferably has worked with Toast
- Basic math skills for handling payments and making change.
- Flexible schedule, including evenings, weekends, and holidays.
Desired Attributes:
- Positive attitude and strong work ethic.
- Passion for providing excellent customer service.
- Ability to work well under pressure.
- Team player with the ability to collaborate effectively.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Schulson Collective is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic as defined by law.
