Required Years of Experience
5 years
Job Details
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !
We are seeking an experienced and refined Service Director to join the leadership team at Marcel, the new cultural destination from Roman and Williams in partnership with Sotheby’s, located in the iconic Breuer building on Madison Avenue. Marcel is more than a restaurant; it is a multi-faceted experience with multiple outlets. Together, these outlets form a destination where hospitality, cuisine, design, and art converge.
The Service Director will oversee all aspects of front-of-house service, ensuring that every guest interaction reflects the precision, warmth, and artistry that define Marcel. This role requires a leader with a deep understanding of luxury service standards, a passion for old-school hospitality, and the ability to inspire a team to deliver elevated experiences across multiple outlets.
What you’ll do:
- Lead, train, and inspire the service team across all outlets, ensuring seamless coordination and consistency
- Oversee all aspects of service delivery, from pre-shift preparation through post-service review, maintaining exacting standards at every touchpoint
- Partner with the General Manager, Executive Chef, and Beverage Director to align culinary and service experiences
- Refine and enforce all service standards, steps of service, and guest engagement protocols, ensuring each moment reflects Marcel’s refined hospitality
- Manage recruitment, onboarding, and development for all FOH staff, fostering a culture of excellence, respect, and continuous learning
- Maintain strong guest relationships, anticipating needs, personalizing experiences, and ensuring loyalty through attentiveness and grace
- Oversee scheduling, floor coverage, and labor management in alignment with operational and financial goals
- Collaborate with the events team to ensure flawless execution of private, semi-private, and hosted experiences
- Uphold all safety, sanitation, and compliance standards for FOH operations
What we’re looking for:
- 5+ years of leadership experience in fine dining or luxury hospitality, with at least 2 years in a senior service or operations management role
- Exceptional leadership and training skills with a natural ability to inspire and coach teams
- Mastery of fine dining service standards, table-side presentation, and guest recognition practices
- Deep understanding of wine, beverage, and food pairing etiquette
- Proven success managing high-volume operations while maintaining refined precision and grace
- Excellent communication and interpersonal skills, with a polished, professional presence
- Strong organizational, administrative, and financial management abilities
- Flexibility to work nights, weekends, and holidays in alignment with hospitality operations
This is a rare opportunity to join one of New York’s most anticipated openings and define the guest experience for a destination that embodies art, culture, design, and hospitality at their highest levels. As Service Director, you will set the tone for service excellence—ensuring that every detail, gesture, and interaction reflects the soul of Marcel.
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1488509
Restaurant Associates
Michael Abbey
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Compensation Details
Compensation: Salary ($115,000.00 - $125,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Wellness Program
Required Skills
Ability to Inspire and Motivate a Team
Attention to Detail in Service Delivery
Strong Problem Solving Skills
Ability to Maintain High Standards Under Pressure
Skill in Developing and Implementing Training Programs
Capacity for Strategic Planning and Execution
Ability to Build and Maintain Guest Relationships
Skill in Managing Diverse Teams
Read more
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Part of Restaurant Associates
Marcel is a new continental restaurant in the iconic Breuer Building on Madison Avenue. The restaurant is a partnership between the design brand Roman and Williams and Sotheby’s, whose future New York headquarters will be in the Breuer. Marcel is Roman and Williams’ second restaurant, following their celebrated downtown restaurant La Mercerie, and will also include La Mercerie Patisserie.
