Overview or Role: This position offers a unique opportunity to lead the construction, opening, and operational management of a new restaurant set to open in 2026. The restaurant will feature a 100-seat dining room, an expansive bar program, and a private event space. Before the opening, the General Manager will work closely with the Director of Operations to support construction management, contributing to design, layout, and ensuring the project is completed on time, within budget, and to the highest standards.
The General Manager will also be responsible for hiring and training the opening team, ensuring a seamless integration of the company’s culture into this exciting new venture. The role emphasizes long-term profitability, operational excellence, and a commitment to fostering a high-performance culture aligned with the organization’s values, which include Hospitality, Excellence, Education, and Passion.
Reports To: Director of Operations
Direct Reports:
- Assistant General Manager
- Wine Director
- Service Director
- Dining Room Managers
- Guest Relations/Events Manager
- Hourly Team
Duties and Responsibilities
Hiring & Staffing
- Recruit, hire, and retain a talented and motivated team that embodies the brand’s core values.
- Develop career pathways to promote internal growth and identify seasoned professionals for leadership roles.
- Maintain appropriate staffing levels to ensure operational efficiency and a healthy work-life balance for the team.
- Build and sustain relationships within the hospitality industry to attract top talent.
Training & Development
- Design and oversee training programs for both management and hourly staff, ensuring alignment with brand standards.
- Foster a mentorship culture, empowering team members to innovate and take ownership of their roles.
- Ensure educational programs remain dynamic and impactful, providing continuous opportunities for growth and learning.
Financial Performance
- Lead financial planning and budgeting efforts to achieve long-term profitability.
- Leverage the bar program and private event space to maximize revenue streams.
- Monitor and optimize financial performance, identifying opportunities for cost control and revenue growth.
- Collaborate on strategies to manage reservations effectively and enhance overall revenue potential.
Culture & Innovation
- Foster a safe, inclusive, and engaging work environment that encourages creativity and collaboration.
- Introduce innovative systems and protocols to elevate guest experiences and streamline operations.
- Ensure all aspects of the restaurant align with its vision, delivering a cohesive and memorable guest journey.
Qualifications
- Leadership Experience: Minimum 5 years in hospitality management, with a proven track record of success in restaurant openings preferred.
- Operational Expertise: Deep understanding of managing complex operations, including bar programs and private events.
- Financial Acumen: Expertise in budgeting, forecasting, and strategic planning.
- Team Development: Demonstrated ability to hire, train, and develop high-performing teams.
- Communication Skills: Excellent written, verbal, and interpersonal communication abilities.
- Problem Solving: Creative and practical solutions for operational challenges.
- Guest Experience: Strong commitment to delivering exceptional hospitality and service.
- Adaptability: Thrives in dynamic and fast-paced environments, with the ability to prioritize and manage shifting demands.
- Schedule Flexibility: Availability to work evenings, weekends, and holidays as required.
- Professionalism: Maintains a polished demeanor and cultivates a respectful and positive workplace.
