Lounge Manager

The role of the Lounge Manager is to assist the GM in managing the lounge and helping to set the pace for the performance of the restaurant. You are tasked with ensuring that we comply with corporate standards of service. The ideal candidate must possess in-depth knowledge about superior customer relation and management skills. Excellent communication is essential to build a rapport with guests and ability to lead a team.

Duties & Responsibilities include but are not limited to:

• Manage, schedule, and train the lounge staff and monitor staff performance
• Operate the lounge efficiently within pre-established cost controls
• Manage the front desk of the lounge, including open table reservation management
• Conduct daily walkthroughs to ensure that the entire space is in working order and nothing needs to be repaired
• Ensure that the ambiance is up to standard, lighting is correct and music is perfect
• Oversee the head bartender and the bartending team to ensure cocktails are being made and served in a timely manner
• Ensure that daily side work is being completed effectively
• Assist with month end inventory
• Maintain the lounge department in accordance with Houston Health Department standards
• Hire staff according to our desired needs and according to our FTE schedule and labor budgets with approval by the GM
• Be able to work in a fast paced and busy bar and lounge environment
• Ensure all staff are performing at the level required by FOH standards
• Ensure staff are in proper uniform and sign off on uniform agreement upon hiring
• Conduct walk-through of lounge at beginning and end of shift, and prepare restaurant for closing each night
• Must act like a manager, team leader and motivator for the lounge team
• Work with GM and AGM to ensure that the codes of conduct are followed and that nobody is in violation of our handbook. If so, progressive discipline must ensue.

Skill Set:

• Customer service skills – working with customers is a key part of a Lounge Manager's position; the ability to remain professional at all times is vital to this role
• Numerical abilities – Lounge Managers have administrative duties; a good grasp of numeracy is important to carry out tasks such as budgeting and administering payroll
• Organization – Lounge Managers need to be organized to keep track of shifts, customers, staff, and the general workings of the restaurant
• Physical stamina – working in a restaurant can be physically demanding, requiring a good level of fitness to endure standing for long periods of time and carrying heavy items such as trays, furniture etc.
• Leadership skills – motivating a team and ensuring good performance from all members of the staff are key to keeping things running smoothly

Qualifications:

• Minimum 1 year experience as a Manager in a fine dining restaurant, bar or lounge environment
• Prior experience in customer service
• Excellent phone skills and communication skills - must be able to communicate, read and write in English fluently and in a professional manner and being able to stand on your feet for long periods of time.
• Must be a team player
• High school diploma or GED equivalent required
• Bilingual a plus
• ServSafe/Food Handler’s Certification required
• TABC Certification preferred