Server

The Server delivers exceptional dining experiences to restaurant guests. Friendly demeanor, attention to detail, and dedication to providing top-notch service will play a crucial role in creating memorable moments while flexing exceptional service through food and beverage knowledge. 

Role Highlights: 

• Guest Engagement: Provide exceptional service and create memorable dining experiences.
• Table Management: Efficiently manage multiple tables while maintaining service quality.
• Service Finesse: Present food and beverages with attention to detail and finesse while maintaining service standards of quality. 
• Guest Interaction: Engage with guests professionally, addressing inquiries and concerns.
• Team Collaboration: Collaborate with kitchen staff and support fellow team members.
• Dining Atmosphere: Maintain a clean, organized, and inviting dining environment.
• Product Knowledge: Stay informed about menu offerings to provide accurate recommendations.
• Hospitality Passion: Exhibit a positive attitude and genuine passion for hospitality.

Reporting Lines:
The server reports to the General Manager and Floor Manager / Assistant General Manager (AGM). 

Roles and Responsibilities:

• Greet guests warmly, escort them to their tables, and provide menu recommendations.
• Take accurate orders and relay them to the kitchen, ensuring special requests and dietary needs are communicated.
• Serve food and beverages promptly and accurately, presenting dishes with finesse and attention to detail.
• Engage with guests in a courteous and professional manner, addressing any inquiries or concerns.
• Anticipate guests' needs, replenishing beverages, utensils, and condiments as required.
• Collaborate with kitchen staff to ensure seamless communication and timely service.
• Assist in setting up and clearing tables, maintaining a clean and organized dining area.
• Process payments accurately and efficiently, handling cash and card transactions.
• Uphold DOH cleanliness and sanitation standards, following health and safety protocols.
• Contribute to a positive and collaborative team environment, supporting fellow team members.
• Participate in training programs to enhance product knowledge and service skills.
• Assist in restaurant events and promotions, engaging with guests to enhance their experience.

Requirements:

• Strong base knowledge of food, wine and spirits
• Previous experience as a Server in a high-end, fast-paced restaurant or hospitality setting.
• Excellent interpersonal and communication skills, with a friendly and professional demeanor.
• Strong attention to detail, ensuring accuracy in order-taking and service presentation.
• Ability to multitask and thrive in a fast-paced environment, managing multiple tables with efficiency.
• Familiarity with POS systems and cash handling procedures.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Knowledge of food safety and sanitation practices to maintain a hygienic dining environment.
• Positive attitude and a commitment to delivering exceptional guest service.
• Passion for the culinary and hospitality industry, with a desire to enhance the guest experience.