Job Purpose:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. To coordinate a minimum of a 4 table station to provide a dining experience that meets or exceeds our guest’s expectations. Provides food, beverage, service and hospitality that meets our standards and procedures.
Duties & Responsibilities:
- Reports to work on time and in correct uniform.
- Practices positive personal hygiene and cleanliness habits during all work shifts.
- Obtains station assignments from the host or Manager at the start of the work shift.
- Performs all duties and maintains knowledge of all standards and procedures as stated in the training information.
- Welcome and greet guests. Treats all guests with our Hospitality culture – uses guests’ name when known, polite, courteous, warm and friendly.
- Inform guests of specials and menu changes. Make recommendations and answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our POS system which relays orders to the kitchen and bar.
- Ensure that food and beverages are delivered to guests in a timely matter.
- Perform side work at the start, during and at the end of each shift as required by service station assignment.
- Maintain and stock service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Involves managers when needed.
- Be ready and willing to assist fellow servers as situations arise.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- Communicates to the manager on duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.
Working Conditions and Expectations:
- Work schedule will may vary between early morning to late evening, weekends and holidays
- Shifts will range from 4 – 8 hours and you may be asked to work overtime
- Work in a busy restaurant dining room environment, as well as outside dining area.
- Always act in a professional manner that represents the restaurant, owners, partners and staff.
- Respectful to all guests that have chosen to dine in our restaurants.
- Demonstrate teamwork in all areas of the restaurant
- Work with a positive attitude in all types of situations
- Follow safety and sanitation rules and laws at all times
- Attends all scheduled employee meetings.
- Always act in the best interest of the restaurant, fellow employees and guests.
- Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee
Qualifications:
- High school diploma or equivalent
- Communicate and understand the predominant language(s) of our guests.
- Minimum of 2 years of food serving.
- Basic knowledge of service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a POS system.
- Have working knowledge of food, beer, wine, liquor and common drink recipes.
- Food Handlers Certificate required
