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Front of House Staff
Boris & Horton
195 Avenue A, New York, NY 10009, United States
Boris & Horton hiring Front of House Staff in New York, NY

Boris & Horton hiring Front of House Staff in New York, NY

Front of House Staff

Boris & HortonMore Info

195 Avenue A, New York, NY 10009, United States
Full/Part Time • Hourly ($16.50 - $19.00)
Expired: Jan 6, 2026

Sorry, this job expired on Jan 6, 2026. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years


Job Details

Our front of house team members are in one of our most customer-facing (and pup-facing!) and versatile roles! Responsible for every aspect of the guest experience from check-in and ordering to general safety, and table management, you will know our regular pups by name, their favorite flavor of treats, and their owners' favorite orders. You're responsible for facilitating community engagement and promoting the goings-on at the cafe as well as maintaining a joyful and safe dining and play space!  

Responsibilities
Welcoming & Member Engagement:

  • Be the face of Boris and Horton by warmly greeting members and guests, ensuring a memorable first impression.
  • Assist with check-ins, verifying membership status, and loyalty.
  • Serve as a trusted resource for questions in person and over the phone, guiding members and non-members with ease.
  • Advocate for the Boris and Horton community, sharing its unique benefits without being overly sales-focused.
  • Facilitate events by welcoming guests, managing attendee flow, and promoting upcoming experiences.

Guest & Food Service:

  • Provide a high level of hospitality and service, ensuring guests have a positive dining experience.
  • Take and process food and beverage orders efficiently, maintaining expertise in menu offerings, ingredients, specials, and allergy considerations.
  • Oversee retail checkout, offering personalized recommendations while keeping merchandise well-stocked.
  • Maintain impeccable cleanliness, ensuring the space is always inviting and well-presented.
  • Learn and make coffee and assorted beverages, a passion for great tasting drinks preferred.

Dog Supervision & Safety:

  • Oversee safe and appropriate play between dogs, advocating for their best social experiences.
  • Proactively address behavioral concerns with guests, using informed redirection and communication based on canine behavior knowledge.
  • Track behavioral incidents and ensure corrective action is taken to maintain a safe and happy environment.
  • Regularly refill and sanitize canine water sources and play areas to uphold health and safety standards.

Operations & Maintenance:

  • Complete opening and closing duties, ensuring the café is properly set up and secured.
  • Maintain cleanliness and sanitation throughout the cafe.
  • Work closely with teammates to oversee cafe capacity, manage patron flow, and provide ongoing support.
  • Execute station setup and breakdown efficiently.
  • Perform other duties as assigned to contribute to the smooth operation of the dog café.

Compensation Details

Compensation: Hourly ($16.50 - $19.00)

Benefits & Perks: Dining Discounts


Required Skills

Interpersonal Skills

Customer Service Skills

Attention to Detail

Problem Solving Skills

Teamwork

Time Management

Adaptability

Event Management

Sales Skills

Conflict Resolution

Multitasking

Organizational Skills

Communication Skills

Empathy

Read more


View Job Description

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Cafe

Boris and Horton is NYC’s first health dept approved dog-friendly cafe! We offer a safe and joyful dining room that fosters community between pups and customers as they enjoy our curated menu of food and beverages. We serve gourmet coffee and pastries, an all-day cafe menu, and a curated selection of beers and wines from our cafe, and our dog-friendly dining room allows customers a place to relax, work or connect with fellow patrons while their pups romp freely. We frequently host events such as breed meetups, birthday parties, comedy nights, and trivia, and partner with local rescues to host adoption events. It’s the happiest place in NYC!