Required Years of Experience
2 years
Job Details
The Restaurant Maître d will be the welcoming face and seamless conductor of the dining room. They will be responsible for managing guest arrival, reservations, seating, and overall ambiance while leading staff to ensure a flawless guest experience, handling complaints, and maintaining high service standards, often acting as a front-of-house manager with excellent people skills and detailed knowledge of the menu and service flow.
Key Responsibilities:
• Guest Experience: Greet guests warmly, manage reservations, allocate tables efficiently, and ensure satisfaction.
• Staff Supervision: Lead, train, and motivate waitstaff and hosts, ensuring adherence to service standards.
• Ambiance Control: Monitor and adjust lighting, music, and overall dining room atmosphere.
• Problem Resolution: Tactfully handle guest complaints and staff issues, turning negatives into positive outcomes.
• Operational Flow: Coordinate service, manage guest flow, and ensure smooth transitions between courses.
• VIP Management: Provide special attention to regular or VIP guests to build relationships.
• Menu Knowledge: Understand food, wine, and dietary restrictions to assist guests and staff.
Essential Skills & Qualifications:
• Skills: Exceptional communication, leadership, organization, calm under pressure, attention to detail, strong interpersonal abilities.
• Experience: Prior experience in high-end hospitality is crucial, often as a server or host.
• Knowledge: Familiarity with food, wine, POS systems, and health/safety standards.
Compensation Details
Compensation: Hourly ($22.00 - $25.00)
Benefits & Perks: Health Insurance, Dining Discounts
Required Skills
Guest Service Orientation
Conflict Resolution
Team Leadership
Training and Development
Time Management
Multitasking
Attention to Customer Needs
Relationship Building
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The Wilkes Brentwood is a neighborhood restaurant and lounge serving
craft comfort food classics.
The Wilkes relies on the strength of our community: our Team members who work tirelessly to make sure every experience is an exceptional one, our guests who support us with their patronage, and our suppliers who bring us the best ingredients our region has to offer.
We are committed to creating memorable moments for everyone
through respect, consistency, and excellence.
We buy ingredients from the Santa Monica Farmers Market. Our menu showcases the bounties of the seasons, with signature dishes and specials that change frequently. We compost, recycle, and operate sustainably.
Our “People-First approach” means Team members and guests are valued and respected, with Front-of House and Back of House a harmonious unit. Learn the names of every member of your Wilkes Family. Get to know something about each of them. We support each other first so we can pass on the hospitality to our guests.
We know this job is not always going to be easy. Nevertheless, we bring our best selves to work every day, we own our actions, and we find solutions to every challenge.
At The Wilkes, we are here for you…to support you at work, help you to grow, and give you the tools you need to find success and fulfillment.
