Required Years of Experience
3 years
Job Details
About Us
We were born in Bari, Apulia, where our family tradition of artisanal gelato and pastry began. Today, we have grown internationally and now count five stores in New York City and a central gelato and pastry laboratory in Williamsburg. Our mission is to bring authentic Italian flavors, high-quality ingredients, and warm hospitality to every guest who walks through our doors.
The Role
Gelateria Gentile NYC is seeking a Director of Service to oversee the operational excellence of its New York City stores. This role will act as the bridge between individual locations and the central production team, ensuring that all company standards, procedures, and quality benchmarks are consistently upheld.
The Director of Service will regularly visit multiple locations, provide hands-on guidance to store teams, monitor adherence to company processes, and foster strong communication between the stores and headquarters. This role is essential to maintaining the brand’s reputation for exceptional quality, service, and customer experience.
What You’ll Do
- Oversee day-to-day store operations across all NYC locations, ensuring compliance with company standards and expectations.
- Conduct regular store visits to evaluate cleanliness, service quality, staff performance, and operational consistency.
- Act as liaison between store teams and the central production facility, ensuring smooth communication and alignment.
- Monitor product quality and presentation, providing feedback and support to store teams.
- Support staff training, onboarding, and ongoing coaching to strengthen service culture and operational discipline.
- Identify operational issues, propose solutions, and ensure corrective actions are implemented.
- Maintain close relationships with store leadership and foster a positive, collaborative work environment.
- Provide regular reports to ownership on performance, challenges, and opportunities.
- Monitor sales performance across stores, highlighting trends and opportunities.
- Ensure maintenance of target food cost and operational efficiency.
- Review and approve store schedules to ensure proper labor cost management.
- Oversee the management of online ordering channels.
What We’re Looking For
- 3–5 years in multi-unit retail or hospitality management (F&B preferred).
- Strong knowledge of service operations, team management, and quality control.
- Experience with sales analysis, cost control, and labor management.
- Excellent leadership and communication skills.
- Organized, detail-oriented, proactive problem solver.
- Flexibility to work across store operating hours, including weekends and evenings.
- Fluency in English required; Spanish and Italian considered a plus
Benefits
- Health insurance
- Public transportation reimbursement
- Cell phone expense reimbursement
- Employee Discount
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Compensation Details
Compensation: Salary ($80,000.00 - $90,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts
Required Skills
Ability to Foster Strong Communication
Capability to Monitor and Evaluate Staff Performance
Skill in Providing Hands on Guidance
Expertise in Maintaining Brand Reputation
Competence in Identifying and Proposing Solutions
Skill in Building Positive Relationships
Ability to Highlight Trends and Opportunities
Expertise in Managing Operational Efficiency
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Part of Gelateria Gentile
A passion for Italian gelato
is the family tradition:
-MICHELE'S KIOSK
The origins of the Antica Gelateria Gentile date back to 1880 and to the story of Michele Gentile, a descendant of a family of pastry and gelato makers.
The immediate popularity he received with his granita led Michele to open a small kiosk in Bari, in the southeast of Italy.
-GIGINO'S PIZZERIA
In 1930, Luigi was born, known to everyone as Gigino. He learned the art of gelato making from his father and the art of pizza making from his uncles.
Gigino opened the Pizzeria Gelateria Gentile and along with his wife Laura and his daughter Chiara, he distinguished himself because of his delicious products.
-FRANCESCO'S PASTRIES
In that little kiosk, Michele passed on his art to his son Francesco who, in the 1920s, opened his own business.
This is how the Pasticceria Gelateria Gentile was born, in a renovated location that was characterized by the usual quality and hospitality.
-CHIARA, HER CHILDREN, AND GELATO
In 2009, Chiara and her children Viviana, Fabio, and Francesco brought the Antica Gelateria Gentile back to its historical location in Bari
Over time, ancient art comes to the US. Gentile's recipes live again in NYC: a new adventure starts.
