Prominent Los Angeles based hospitality and lifestyle company is seeking a polished and experienced Floor Manager for their member-exclusive restaurant and lounge venue. The ideal candidate is a sophisticated, organized leader with a strong floor presence and the ability to connect with HNW/VIP guests and team members. Candidates must be passionate about working in the luxury nightlife/lounge space, and have a strong understanding of elevated, high-touch service. Ideal backgrounds include boutique/luxury hotel restaurants, and comparable private club or luxury bar/lounge concepts. High-level communication and attention to detail will also be key to success in this role. Really exciting opportunity to be a part of a premier lifestyle group with a very competitive benefits package!
Floor Manager Responsibilities:
- Perform all aspects of the job with a high level of professionalism and integrity
- Establish and uphold positive work culture
- Oversee service and activations in all outlets of the venue
- Provide Support for GMs and the rest of the management team in positive manner
- Maintain positive and cooperative relationships with all vendors, business partners, and staff
- Encourage opportunities for the team to learn and grow
- Continually strive to educate and develop staff as it relates to food, beverage, and service
- Ensure stellar, high-touch service and guest experience in all areas
- Solve any guest issues in a timely and appropriate manner
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation
- Maintain, support, and promote company culture and philosophies
- Hold the team accountable to high standards while remaining hands on and leading by example
- Ensure quality and consistency of all products served
- Ensure all equipment is kept clean and in excellent working condition
- Be knowledgeable of restaurant policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
Floor Manager Requirements:
- Minimum 2-3+ years of experience as Restaurant Manager, Food & Beverage Manager, Nightlife Manager, Dining Room Manager, FOH Manager, Hospitality Manager, or comparable management role in a full service, upscale or fine dining restaurant, bar/lounge, or private club concept
- Elevated bar/lounge and/or boutique/luxury hotel restaurant experience highly preferred
- Strong understanding of high-touch service
- Proven track record in leading and motivating a team
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to manage guest demands
- Acute attention to detail
- Ability and desire to take initiative to carry out complex responsibilities with little direction
- Highly effective problem-solving skills, especially when under pressure
- Ability to thrive in a high-pressure, demanding service environment
- Exceptional standards for cleanliness, health, and safety
- Flexible schedule, including weekends, holidays, and late-night shifts is required
- Food Safety Certification
- Able to stand/walk for long periods of time
- Develops relationships with guests to create & maintain guest retention
- Experience and comfortability in dealing with high end/VIP clientele
- Process driven and able to implement operating procedures that will continue to maximize efficiency
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Compensation Package Includes:
- Base Salary in the $75-85k range DOE
- Bonus Potential
- Medical/Dental/Vision Benefits
- Life Insurance
- Flexible PTO Plan
