The Maze is New York City’s first alcohol-free members’ social club, designed to redefine connection through intention and joy. Located in Flatiron, this sanctuary offers a New American restaurant, high-end coffee bar, stylish lounges, and flexible event spaces—all crafted to foster deep, meaningful interaction without the pressure of alcohol. Offering curated weekly programming, monthly Cornerstone Dinners, and a thriving community, The Maze is a purpose-driven space for wellness, creativity, and genuine human connection.
Role Overview:
The General Manager is the operational and cultural leader of our members-only club, responsible for overseeing all aspects of Front of House operations, team leadership, member engagement, financial performance, event execution, and overall guest experience. This role is central to cultivating a welcoming, high-touch, and consistently elevated environment for our members and their guests. Above all, they must embody and champion the club’s values, culture, and standards.
Key Responsibilities:
Member Experience & Engagement
- Build, maintain, and deepen relationships with members to foster loyalty, trust, and a sense of community.
- Serve as the primary point of contact for high-profile members, anticipating their preferences and personalizing experiences accordingly.
- Ensure all team members understand and deliver a consistently elevated level of service tailored to the needs and expectations of a discerning membership base.
- Address member concerns and special requests promptly and with discretion, ensuring ongoing satisfaction and retention.
- Create a warm, inclusive, and professional atmosphere that reflects the exclusivity and integrity of the club.
Operations & Hospitality Leadership
- Oversee the daily operations of the club’s dining and social spaces, including staff scheduling, inventory management, venue presentation, and service flow.
- Maintain a constant presence on the floor to ensure service excellence and team accountability.
- Collaborate with hotel or property partners where applicable to ensure alignment across shared amenities or services (e.g., In-Room Dining, Events).
- Ensure consistent execution of hospitality standards throughout all service periods and touchpoints.
Team Development & Culture
- Inspire and lead a high-performing hospitality team, fostering professionalism, morale, and growth.
- Recruit, train, coach, and develop all FOH staff with an emphasis on club culture, discretion, and proactive service.
- Empower managers with the tools and training needed to achieve operational and personal success.
- Cultivate a team culture grounded in respect, hospitality, and attention to detail.
Event Oversight & Club Programming
- Manage the execution of members-only events, private functions, and club programming with precision and hospitality.
- Collaborate with event planners, hosts, and vendors to ensure seamless coordination and exceptional guest experiences.
- Partner with internal teams to plan and promote seasonal activations, special tastings, cultural events, and more, aligned with the club’s brand and member interests.
Financial & Strategic Leadership
- Work with the Director of Food & Beverage to develop and achieve operational and financial goals.
- Maintain control of labor costs, expenses, and other key performance indicators in line with business demand.
- Use company financial tools and reporting to analyze performance and inform decision-making.
- Assist in the development of the annual strategic plan for operations, guest experience, and club programming.
Facilities & Brand Alignment
- Ensure the cleanliness, safety, and maintenance of all guest-facing and back-of-house areas.
- Partner with the marketing and PR teams to generate content and campaigns that reflect the club’s tone and attract new members.
- Uphold the club’s aesthetic and brand voice across every operational and guest-facing detail.
Qualifications:
- Minimum of 3 years in a General Manager or equivalent leadership role in a luxury, private, or membership-based hospitality environment.
- Proven ability to build strong relationships with high-profile clientele and lead with discretion, warmth, and professionalism.
- Experience managing large teams (25+ employees) and cultivating a culture of excellence.
- Expertise in high-end service execution, fine dining operations, and beverage programs.
- Strong knowledge of financial systems including budgeting, P&L management, and cost controls.
- Experience with planning and executing private events or club programming.
- Strong understanding of HR practices, staff training, and conflict resolution.
- Exceptional interpersonal, organizational, and problem-solving skills.
- Passion for hospitality, a high EQ, and the ability to lead with both head and heart.
This role involves typical physical demands: prolonged standing, walking, bending, lifting up to 50 pounds (and occasionally more), with required visual acuity for close work, color perception, and depth judgment. Reasonable accommodations are available as needed.
The Maze is an equal opportunity employer, committed to cultivating a diverse and inclusive environment where everyone feels represented and empowered to thrive.
Ready to join an inspiring mission?
Help shape a new era of hospitality—one rooted in presence, purpose, and connection.
